By combining the power of SugarCRM with 3CLogic’s advanced multichannel cloud contact center solution and CTI, give your customer-facing employees the tools and insights they need to engage clients and deliver on their expectations across all communication channels and touch points. Whether your team is performing outbound sales, telemarketing, or appointment-setting campaigns, or handling customer service initiatives, enhance their efficiency and drive revenue with this all-in-one communications platform.
Contact any SugarCRM client directly from your CRM record with the simple click of a button, saving your reps valuable time between calls, removing dialing errors, and meeting your customers’ needs sooner. With our integration, everything is at your reps fingertips.View All Features
With the 3CLogic – SugarCRM integration, client records will automatically be displayed prior to any incoming call or outbound campaign, allowing representatives to immediately view all relevant customer data to increase first call resolutions or improve every sales and marketing opportunity.View All Features
The 3CLogic and SugarCRM ntegration provides your reps with our unique status sync feature, automatically updating client information to reflect any changes made in either solution. Ensure your reps are always working with the most up-to-date client records, remove the need to update multiple systems, mitigate data entry errors, while allowing for more efficient use of your reps time.View All Features
With 3CLogic’s advanced contact center reporting and business intelligence engine, enable supervisors to monitor agent presence, campaign performance, and Key Performance Indicators (KPIs) in real-time.View All Features