Contact any SugarCRM client directly from your CRM record with the simple click of a button, saving your reps valuable time between calls, removing dialing errors, and meeting your customers’ needs sooner. With our integration, everything is at your reps fingertips.
With the 3CLogic – SugarCRM integration, client records will automatically be displayed prior to any incoming call or outbound campaign, allowing representatives to immediately view all relevant customer data to increase first call resolutions or improve every sales and marketing opportunity.
Automatic Status Sync
The 3CLogic and SugarCRM ntegration provides your reps with our unique status sync feature, automatically updating client information to reflect any changes made in either solution. Ensure your reps are always working with the most up-to-date client records, remove the need to update multiple systems, mitigate data entry errors, while allowing for more efficient use of your reps time.
With 3CLogic’s advanced contact center reporting and business intelligence engine, enable supervisors to monitor agent presence, campaign performance, and Key Performance Indicators (KPIs) in real-time.
Quality Management Tools
With 3CLogic’s advanced quality management tools, gain the ability to virtually monitor conversations, offer suggestions, and intervene when necessary to ensure every interaction is in-line with company goals and client expectations.
Regardless of the situation, client, or initiative, guide your agents to provide consistent, high-quality service or recognize cross-selling opportunities during every customer interaction with 3CLogic’s real-time, fully customizable dynamic scripting engine. In addition, allow all mandatory field inputs to automatically sync with SugarCRM to make sure all client records are current.
Advanced Call Routing
3CLogic offers advanced Interactive Voice Response (IVR) tools integrated with Automatic Call Distribution (ACD) and Skills Based Routing features, which immediately direct each customer to the most qualified individual, or enable clients to self-service their own needs.
3CLogic offers a number of advanced dialers, including predictive, progressive, preview, fixed-ratio, and call blasts, minimizing the time spent between interactions, improving talk-time, and driving sales.
Call Recordings and Notes
Automatically record and save all call details with the associated task for future reference. This can include the time and date of the call, rep who serviced the call, call results, next steps, the call recording itself, and more.
Manage all customer information and communication touch points (voice, email, and chat) from a single streamlined platform, removing the hassle and inefficiency of toggling between separate systems and screens.