3CLogic

3CLogic

CTI and Cloud Contact Center Solution


By combining the power of SugarCRM with 3CLogic’s advanced multichannel cloud contact center solution and CTI, give your customer-facing employees the tools and insights they need to engage clients and deliver on their expectations across all communication channels and touch points. Whether your team is performing outbound sales, telemarketing, or appointment-setting campaigns, or handling customer service initiatives, enhance their efficiency and drive revenue with this all-in-one communications platform.

Features and Benefits

Click-to-Call

Contact any SugarCRM client directly from your CRM record with the simple click of a button, saving your reps valuable time between calls, removing dialing errors, and meeting your customers’ needs sooner. With our integration, everything is at your reps fingertips.

View All Features
Lead-Preview Pop

With the 3CLogic – SugarCRM integration, client records will automatically be displayed prior to any incoming call or outbound campaign, allowing representatives to immediately view all relevant customer data to increase first call resolutions or improve every sales and marketing opportunity.

View All Features
Automatic Status Sync

The 3CLogic and SugarCRM ntegration provides your reps with our unique status sync feature, automatically updating client information to reflect any changes made in either solution. Ensure your reps are always working with the most up-to-date client records, remove the need to update multiple systems, mitigate data entry errors, while allowing for more efficient use of your reps time.

View All Features
Real-time Reporting

With 3CLogic’s advanced contact center reporting and business intelligence engine, enable supervisors to monitor agent presence, campaign performance, and Key Performance Indicators (KPIs) in real-time.

View All Features

Click-to-Call

image
image
Contact any SugarCRM client directly from your CRM record with the simple click of a button, saving your reps valuable time between calls, removing dialing errors, and meeting your customers’ needs sooner. With our integration, everything is at your reps fingertips.

Lead-Preview Pop

image
image
With the 3CLogic – SugarCRM integration, client records will automatically be displayed prior to any incoming call or outbound campaign, allowing representatives to immediately view all relevant customer data to increase first call resolutions or improve every sales and marketing opportunity.

Automatic Status Sync

The 3CLogic and SugarCRM ntegration provides your reps with our unique status sync feature, automatically updating client information to reflect any changes made in either solution. Ensure your reps are always working with the most up-to-date client records, remove the need to update multiple systems, mitigate data entry errors, while allowing for more efficient use of your reps time.

Real-time Reporting

image
image
With 3CLogic’s advanced contact center reporting and business intelligence engine, enable supervisors to monitor agent presence, campaign performance, and Key Performance Indicators (KPIs) in real-time.

Quality Management Tools

image
image
With 3CLogic’s advanced quality management tools, gain the ability to virtually monitor conversations, offer suggestions, and intervene when necessary to ensure every interaction is in-line with company goals and client expectations.

Dynamic Scripting

image
image
Regardless of the situation, client, or initiative, guide your agents to provide consistent, high-quality service or recognize cross-selling opportunities during every customer interaction with 3CLogic’s real-time, fully customizable dynamic scripting engine. In addition, allow all mandatory field inputs to automatically sync with SugarCRM to make sure all client records are current.

Advanced Call Routing

image
image
3CLogic offers advanced Interactive Voice Response (IVR) tools integrated with Automatic Call Distribution (ACD) and Skills Based Routing features, which immediately direct each customer to the most qualified individual, or enable clients to self-service their own needs.

Advanced Dialers

image
image
3CLogic offers a number of advanced dialers, including predictive, progressive, preview, fixed-ratio, and call blasts, minimizing the time spent between interactions, improving talk-time, and driving sales.

Call Recordings and Notes

image
image
Automatically record and save all call details with the associated task for future reference. This can include the time and date of the call, rep who serviced the call, call results, next steps, the call recording itself, and more.

Multichannel Communications

Manage all customer information and communication touch points (voice, email, and chat) from a single streamlined platform, removing the hassle and inefficiency of toggling between separate systems and screens.

test

image
image
test

Support

Phone Support: (800) 350-8656 EXT 2
Support Email: support@3clogic.com
Support Knowledge Base:

Terms & Conditions

Terms of Service: http://www.3clogic.com/legal/terms-of-use.php
Privacy Policy: http://www.3clogic.com/legal/privacy-policy.php

Resources

Please where we're going to have PDF and what not

Similar Apps

Sugar DocuSign
OpenIMS DMS for Sugar
Magic xpi Integration Platform
Getting Started with SugarCRM Version 7 eBook
Sugar and Google Maps Integration- RT SalesMap
WebMerge