The integration offers enhanced experience while embedding communications onto CRM software without losing features of the individual products. Key features of integrating contact center with Sugar include:
Click-to-dial: Place a call by clicking on any contact within Sugar record improving efficiency.
Easy call management: Make, take and transfer calls without toggling between the windows.
Personalized customer experience: Window pop-ups with single match caller details to understand the purpose of the call before even connecting.
Auto logging: Call and chat logs after every interaction added to the Sugar record.
Integrated search: One tab to search Accounts, Contacts, and Leads, Opportunities, and Cases.
Features and Benefits
Integrated Search
One place to search across Accounts, Contacts, and Leads using either Name, Email or Phone Number
View All FeaturesClick-to-dial
Quickly place a call by clicking on any contact within Sugar CRM record
View All FeaturesEasy Call Management
Make, take and transfer calls without toggling between multiple windows
View All FeaturesPersonalized Customer Experience
Window pop-ups with single match caller details to understand the intent of the call before even connecting
View All FeaturesIntegrated Search
One place to search across Accounts, Contacts, and Leads using either Name, Email or Phone Number
Click-to-dial
Quickly place a call by clicking on any contact within Sugar CRM record
Easy Call Management
Make, take and transfer calls without toggling between multiple windows
Personalized Customer Experience
Window pop-ups with single match caller details to understand the intent of the call before even connecting
Auto Logging
Call and chat logs are added automatically to the Sugar CRM record after every interaction
Support
Phone Support: 8888988733Support Email: 8x8-web-support@8x8.com
Support Knowledge Base: https://support.8x8.com/
Terms & Conditions
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