LiveChat

LiveChat

Premium Live Chat for Business


LiveChat allows online businesses to interact with customers on the website and be more accessible to them. Easy to operate and customize, LiveChat reduces the number of customer emails and calls, helping increase customer satisfaction and sales.

Features and Benefits

Chat tools

Chatting is simpler with LiveChat. Your agents get all the tools and information they need to provide quick and painless customer service using live chat.

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Reports and analytics

Know which parts of your service need improving by using reports available in LiveChat. These built-in analytics will help you keep track of important chat and ticket metrics.

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Ticketing system

LiveChat comes with a built-in online ticketing system. It allows you to handle all your support activities from one place. If a chat can’t be resolved in one touch, agents can escalate it to a ticket to deal with it later.

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Visitors tracking

With LiveChat, you will know exactly who is visiting your website. Using customer information, you will be able to provide a better support and buying experience for your customers.

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Chat tools

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Chatting is simpler with LiveChat. Your agents get all the tools and information they need to provide quick and painless customer service using live chat.

Reports and analytics

image
image
Know which parts of your service need improving by using reports available in LiveChat. These built-in analytics will help you keep track of important chat and ticket metrics.

Ticketing system

image
image
LiveChat comes with a built-in online ticketing system. It allows you to handle all your support activities from one place. If a chat can’t be resolved in one touch, agents can escalate it to a ticket to deal with it later.

Visitors tracking

image
image
With LiveChat, you will know exactly who is visiting your website. Using customer information, you will be able to provide a better support and buying experience for your customers.

SugarCRM integration

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LiveChat's integration with SugarCRM makes it easy to create a new lead, update existing entry with chat history and search contacts database by your visitors' name or e-mail.

Get in touch with people on the website

Connect with your customers on the website, provide them with immediate help when questions arise.

Discover new opportunities by approaching customers directly on the site

Identify, reach and chat instantly with best prospects and customers directly on your website.

Start offering 24/7 customer service

Manage customer cases that couldn't be resolved in one chat via a built-in ticketing system.

Support

Our Support Team is offered through live chat, email and phone and available for your convenience 24/7/365.

Phone Support: +1 (617) 275-2400
Support Email: support@livechatinc.com
Support Knowledge Base: http://www.livechatinc.com/kb/

Terms & Conditions

Terms of Service: https://www.livechatinc.com/terms-and-conditions/
Privacy Policy: https://www.livechatinc.com/privacy-policy/

LiveChat Applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.LiveChat Applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.
LiveChat is designed specifically for real-time customer service using chats and help desk tickets.LiveChat is designed specifically for real-time customer service using chats and help desk tickets.
Visitors list and client details display valuable information useful during chats with customers.Visitors list and client details display valuable information useful during chats with customers.
Chat window can be customized. Social media icons can be added for social engagement.Chat window can be customized. Social media icons can be added for social engagement.
LiveChat offers plenty of reports and customer service analytics.LiveChat offers plenty of reports and customer service analytics.
Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.
Help desk software in LiveChat allows collecting tickets from chats, emails and ticket forms.Help desk software in LiveChat allows collecting tickets from chats, emails and ticket forms.
Dashboard - a real-time glimpse of your customer service to display on a big screen.Dashboard - a real-time glimpse of your customer service to display on a big screen.

Resources

Please where we're going to have PDF and what not

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