Comprehensive Filed Service Management Solution for SugarCRM customers with easy to use interfaces for Managers, Dispatchers, and Technicians. Providing your service teams with the right information, from all relevant data sources, at the right time, on any device.

Seamlessly Integrates with and extend SugarCRM

  • Augment your SugarCRM data and functionality with cutting-edge Field Service capabilities to automate and run your service operations
  • Improve First Time Fix Rate, Increase Service Capacity and Grow Revenue

Intelligent Work Order and Ticket Management

  • Leading-edge Work order and Ticket Management with built-in workflows, customer service, and technician productivity tools

Dynamic Scheduling, and Route Optimization with AI-based Territory Management, and Technician Load Balancing

  • Increase your service capacity and save operational costs
  • Perform Field Ops at the Speed of customer expectations and exceed SLAs

Predictive Maintenance

  • Score big with your customers and achieve unparalleled financial and operational efficiencies with preventative service Scheduling
  • Integrates with third-party monitoring systems and IoT systems to trigger predictive maintenance tasks

WorkSafe - Health Safety and Compliance Module

  • Safeguard the health and safety of your workers and customers with mobile forms and checklists
  • Mitigate liability and ensure compliance with rules-based data capture in the field

AI-Based Configure, Price and Quote (CPQ) for Products and Services

  • Comprehensive product and service configuration, pricing, quoting, contract generation, and management approval.
  • Effortlessly interfaces with any back-office systems like finance, payroll, and warehouse.
  • Seamlessly integrates beyond SugarCRM combining it with data from ERP, or other relevant third-party systems.

Role-based, Optimized for Mobile with Offline Support

  • Support for multiple roles such as a Dispatcher, Technician, and Management with customizable views
  • Easy to use, secure native apps for iOS and Android devices (smartphones and tablets) with offline data support

Features and Benefits

Job and Ticket Management

* Create work orders, assign and manage jobs/service tickets from start to finish * Techs view manuals, close jobs, add notes, upload pictures on mobile * Track key performance metrics with real-time reports

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Dynamic Schedule, Dispatch & Route Optimization

* Schedule jobs in real-time based on skills, location, availability, traffic, weather and past history * Dispatch quickly and accurately to the right technician and improve first-time fix rate * Optimize routes, increase service capacity, reduce travel time and save fuel costs

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Quotes & Invoicing

* Enable technicians to quickly configure, price and quote products and services * Get digital signatures, close contracts, process invoices at the customer site * Up-sell and cross-sell your products and services increasing revenue

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Crew & Time Management

* Track and map the status of crews and technicians in real-time * Technician notifications and customer messaging help manage time and expectations * Enable service personnel to fill timesheets and adjust schedules quickly on their mobile

View All Features
DETAILS
Service & Support
Sugar Serve
Version Compatibility

Job and Ticket Management

* Create work orders, assign and manage jobs/service tickets from start to finish * Techs view manuals, close jobs, add notes, upload pictures on mobile * Track key performance metrics with real-time reports

Dynamic Schedule, Dispatch & Route Optimization

* Schedule jobs in real-time based on skills, location, availability, traffic, weather and past history * Dispatch quickly and accurately to the right technician and improve first-time fix rate * Optimize routes, increase service capacity, reduce travel time and save fuel costs

Quotes & Invoicing

* Enable technicians to quickly configure, price and quote products and services * Get digital signatures, close contracts, process invoices at the customer site * Up-sell and cross-sell your products and services increasing revenue

Crew & Time Management

* Track and map the status of crews and technicians in real-time * Technician notifications and customer messaging help manage time and expectations * Enable service personnel to fill timesheets and adjust schedules quickly on their mobile

Inventory & Fleet Management

* Alert on parts needed for a job and whether it is in inventory * Track and manage maintenance notes on fleet used by service personnel * Enable barcode scanning of assets in the field to lookup resolutions, notes, history

Mobile Forms & Data Capture

* Quickly fill out safety and compliance forms on the mobile * Capture pictures, barcodes, GPS points, XY coordinates related to a job easily on mobile * Connect to assets in the field via IoT and Bluetooth technologies to monitor/troubleshoot issues

Support

Phone Support: 4084577960
Support Email: support@mobileforcesoftware.com
Support Knowledge Base: https://www.mobileforcesoftware.com

Terms & Conditions

Terms of Service: https://www.mobileforcesoftware.com/content/terms-service
Privacy Policy: https://www.mobileforcesoftware.com/content/privacy-policy

Dynamic Scheduling & Route OptimizationDynamic Scheduling & Route Optimization
Field Service ManagerField Service Manager
Technician: Day in the Life DashboardTechnician: Day in the Life Dashboard

Resources

Please where we're going to have PDF and what not

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