MobileForce Field Service for SugarCRM

Comprehensive Filed Service Management Solution for SugarCRM customers with easy to use interfaces for Managers, Dispatchers, and Technicians. Providing your service teams with the right information, from all relevant data sources, at the right time, on any device.

Seamlessly Integrates with and extend SugarCRM

• Augment your SugarCRM data and functionality with cutting-edge Field Service capabilities to automate and run your service operations
• Improve First Time Fix Rate, Increase Service Capacity and Grow Revenue

Intelligent Work Order and Ticket Management

• Leading-edge Work order and Ticket Management with built-in workflows, customer service, and technician productivity tools

Dynamic Scheduling, and Route Optimization with AI-based Territory Management, and Technician Load Balancing

• Increase your service capacity and save operational costs
• Perform Field Ops at the Speed of customer expectations and exceed SLAs

Predictive Maintenance

• Score big with your customers and achieve unparalleled financial and operational efficiencies with preventative service Scheduling
• Integrates with third-party monitoring systems and IoT systems to trigger predictive maintenance tasks

WorkSafe - Health Safety and Compliance Module

• Safeguard the health and safety of your workers and customers with mobile forms and checklists
• Mitigate liability and ensure compliance with rules-based data capture in the field

AI-Based Configure, Price and Quote (CPQ) for Products and Services

• Comprehensive product and service configuration, pricing, quoting, contract generation, and management approval.
• Effortlessly interfaces with any back-office systems like finance, payroll, and warehouse.
• Seamlessly integrates beyond SugarCRM combining it with data from ERP, or other relevant third-party systems.

Role-based, Optimized for Mobile with Offline Support

• Support for multiple roles such as a Dispatcher, Technician, and Management with customizable views
• Easy to use, secure native apps for iOS and Android devices (smartphones and tablets) with offline data support

Features and Benefits