PixelHarmonia

SMS, Chat, Phone, & Video Communication

The unified communications platform for SugarCRM combining SMS, chat, phone, and video directly from the contact record! Featuring military-grade encryption, call and video recording, audio transcription, and presence management, keep all your prospect and customer engagement within Sugar.

Features and Benefits

Dial-up Your Contacts

Don’t reach for your phone! Just click on the contact record phone number and have a conversation through your computer.

View All Features

Send SMS Messages

Texting makes communication simple. Engage in SMS-based conversations with colleagues, customers, or prospects with just the click of a button…all without having to stress out your thumbs!

View All Features

Engage with Video

Collaborate with colleagues, customers, and prospects with your own, private video room. Share files and share your desktop. No downloads required. You’ll never use Go To Meeting again.

View All Features

Record Your Phone Calls

Automatic call recording lets you attach customer and prospect conversations directly to CRM records for easy playback later.

View All Features

Take the Tour

DETAILS

Productivity

Enterprise Communication – Unified Communication (Web Conferencing, Voice, Messaging, Mail, Calendar)

Version Compatibility

Vendor

PixelRiver Technology

Dial-up Your Contacts

Don’t reach for your phone! Just click on the contact record phone number and have a conversation through your computer.

Send SMS Messages

Texting makes communication simple. Engage in SMS-based conversations with colleagues, customers, or prospects with just the click of a button…all without having to stress out your thumbs!

Engage with Video

Collaborate with colleagues, customers, and prospects with your own, private video room. Share files and share your desktop. No downloads required. You’ll never use Go To Meeting again.

Record Your Phone Calls

Automatic call recording lets you attach customer and prospect conversations directly to CRM records for easy playback later.

Presence Notification

Wondering who on your team is available for a quick chat or video conference? A visual indicator lets you know who’s busy and who might not be.

Share Your Desktop

Share your desktop quickly and easily with members of your video conference. Best part? No one has to download a plugin to view your session.

Drag and Drop File Sharing

Easily and quickly share files with video conference participants by dragging the file into the chat window. Done, done, and done.

Chat with Colleagues

Need a quick answer? Just click on a colleague from the Presence Window and start a chat session.

Conversation Transcripts

Having a video session or phone call with a client? Have the audio portion automatically transcripted and attached to the record in your CRM database for easy reference later.

ALL FEATURES