Great processes mean great customer service.
And when you add cloud communication to intelligent customer management tools, you’re bound to get all that and more. The SugarCRM and Acefone integration helps you deliver superior support without any of the hassles that come with traditional systems.
Get in touch with clients with just one click, support leads every step of the way, and close deals without any roadblocks––all this while collaborating like never before. Watch your productivity magnify and customer satisfaction skyrocket.
Features and Benefits
Detailed call logs
Get a panoramic view of all your incoming and outgoing calls to keep track of performance and quality.
View All FeaturesScreen pop-ups
Have contextual conversations with screen-pops that offer important caller information.
View All FeaturesLead management
Save every new caller’s contact automatically and take advantage of auto ticket generation.
View All FeaturesOne-click dial
Forego manual dial with a button that allows you to get in touch with customers without any delays.
View All FeaturesDetailed call logs
Get a panoramic view of all your incoming and outgoing calls to keep track of performance and quality.
Screen pop-ups
Have contextual conversations with screen-pops that offer important caller information.
Lead management
Save every new caller’s contact automatically and take advantage of auto ticket generation.
One-click dial
Forego manual dial with a button that allows you to get in touch with customers without any delays.
Call recording
Record all your calls for effective quality control, dispute resolution, agent training and performance monitoring purposes.
Call notes
Take notes during live calls to ensure you don’t miss out on any detail and share with your colleagues for better collaboration.
Support
Phone Support: 1888 859 0450Support Email: support@acefone.com
Support Knowledge Base: https://www.acefone.com/support/
Terms & Conditions
Terms of Service: https://www.acefone.com/terms-of-service/Privacy Policy: https://www.acefone.com/privacy-policy/
