Ameyo

Ameyo

Customer Engagement Hub


A one-size-fits-all approach is no longer effective in today's marketing environment. You need to drive one-on-one conversations with your audience, develop trust and relevance over time and add value to their experience. Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise. We help brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels, and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 1,600 customers in 40 countries orchestrating more than 1 billion interactions each day.

Features and Benefits

Self-Service Applications (IVR)

Customer engagement has transformed traditional self-service applications and assisted service been offered for a single customer touch-point (voice, web, mobile, and social) to omnichannel self-service applications. Self-service applications deployed for specific touch-points are inconsistent and self-directed, and quite often direct customers to random journey of assistance. Ameyo omnichannel self-service approach delights customers while driving better business outcomes, more sales, better customer experience, and minimizing operational costs. Omnichannel self-service seamlessly connects multiple channels of communication, enhancing the customer experience across service delivery, by presenting customer context in his/her choice of channel from the assistance of other touch-points. This guarantees that self-service assistance is consistent across all channels producing positive experience.

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Proactive Outbound Communications

Customers wish to be kept well informed, and are relatively ecstatic by proactive communications. Keeping the customer informed helps manage expectations and preserve customer satisfaction. But they want the information they receive to be timely and relevant to their interests. Ameyo Proactive Outbound is equipped with capabilities that power multi-channel campaigns and proactive outbound communications across multiple channels (voice, SMS, social, and web). Ameyo dialer is the heart of proactive outbound communications, that offers outbound capabilities that ensures communications compliance with legal regulations and harbours loyal and long-term relationship with customers. Ameyo enables you to deliver optimized campaigns across multiple channels orchestrating end-to-end customer communications to deliver the best results.

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Intelligent Routing

Different customers are assigned different levels of priority based on size, behaviour, business potential, etc. Prioritizing each segment of customer is paramount to business because it highly correlates with future business, customer retention, and brand loyalty. Businesses desire to treat every customer with the highest quality of service, but that is simply not scalable or economically feasible in the real world. Ameyo offers intelligent routing capability that provides businesses the opportunity to make smarter decisions regarding which customers should be directed to what available resource to drive the best value from each interaction. Ameyo Intelligent Routing allows businesses to drive customer experience and operational efficiency by assigning each customer to the most skilled and available agent best suited for the interaction.

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Ameyo Synthesizer

The Ameyo Synthesizer is a workflow designing platform that facilitates faster and easy application development and the creation of multifarious Interactive Voice Response (IVR). The Ameyo Synthesizer is a GUI- based tool for not only developing IVR applications, but also extended communication applications for use in Intelligent Networks of large enterprises and telecom companies. The solution has an inbuilt support of advanced application interfaces like web-services or IN API. Adding to the USP of Ameyo Synthesizer is its Modular design that enables creation of independent IVR templates that can be a part of the main IVR call flows. Any changes in this template would automatically reflect in the IVRs where this has been included. This type of design is a mandate for the intricate network of IVRs found in customer service infrastructure of a large enterprise like telcos. > Hassle-free execution of complex business processes > Enables Database Connectivity, Scheduled Call-backs > Equipped with Answering Machine Detection (AMD) capability > Enables the transfer of calls to particular DID

View All Features

Self-Service Applications (IVR)

Customer engagement has transformed traditional self-service applications and assisted service been offered for a single customer touch-point (voice, web, mobile, and social) to omnichannel self-service applications. Self-service applications deployed for specific touch-points are inconsistent and self-directed, and quite often direct customers to random journey of assistance. Ameyo omnichannel self-service approach delights customers while driving better business outcomes, more sales, better customer experience, and minimizing operational costs. Omnichannel self-service seamlessly connects multiple channels of communication, enhancing the customer experience across service delivery, by presenting customer context in his/her choice of channel from the assistance of other touch-points. This guarantees that self-service assistance is consistent across all channels producing positive experience.

Proactive Outbound Communications

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Customers wish to be kept well informed, and are relatively ecstatic by proactive communications. Keeping the customer informed helps manage expectations and preserve customer satisfaction. But they want the information they receive to be timely and relevant to their interests. Ameyo Proactive Outbound is equipped with capabilities that power multi-channel campaigns and proactive outbound communications across multiple channels (voice, SMS, social, and web). Ameyo dialer is the heart of proactive outbound communications, that offers outbound capabilities that ensures communications compliance with legal regulations and harbours loyal and long-term relationship with customers. Ameyo enables you to deliver optimized campaigns across multiple channels orchestrating end-to-end customer communications to deliver the best results.

Intelligent Routing

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Different customers are assigned different levels of priority based on size, behaviour, business potential, etc. Prioritizing each segment of customer is paramount to business because it highly correlates with future business, customer retention, and brand loyalty. Businesses desire to treat every customer with the highest quality of service, but that is simply not scalable or economically feasible in the real world. Ameyo offers intelligent routing capability that provides businesses the opportunity to make smarter decisions regarding which customers should be directed to what available resource to drive the best value from each interaction. Ameyo Intelligent Routing allows businesses to drive customer experience and operational efficiency by assigning each customer to the most skilled and available agent best suited for the interaction.

Ameyo Synthesizer

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The Ameyo Synthesizer is a workflow designing platform that facilitates faster and easy application development and the creation of multifarious Interactive Voice Response (IVR). The Ameyo Synthesizer is a GUI- based tool for not only developing IVR applications, but also extended communication applications for use in Intelligent Networks of large enterprises and telecom companies. The solution has an inbuilt support of advanced application interfaces like web-services or IN API. Adding to the USP of Ameyo Synthesizer is its Modular design that enables creation of independent IVR templates that can be a part of the main IVR call flows. Any changes in this template would automatically reflect in the IVRs where this has been included. This type of design is a mandate for the intricate network of IVRs found in customer service infrastructure of a large enterprise like telcos. > Hassle-free execution of complex business processes > Enables Database Connectivity, Scheduled Call-backs > Equipped with Answering Machine Detection (AMD) capability > Enables the transfer of calls to particular DID

Omnichannel Contact Center

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The new breed of customers traverse multiple channels of communications in seek of answers to their queries, and expect consistent and intuitive experience across these multiple channels- voice, SMS, web, email, social, chat and fax. As a Customer Engagement Hub, Ameyo provides omni-channel capabilities that allows you to effectively manage customer interactions over any communication channel your customer chooses to interact. Ameyo CEH breaks down the silos that will transform your “multi-channel” customer service into “True Omnichannel Customer Experience”. With Ameyo, customer context is continuously maintained and updated, across transfer between different agents and service escalations enabling seamless conversations and a better experience throughout customer journey.

Ameyo Affluent Relationship Manager

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Ameyo Affluent Relationship Manager assures to strengthen the firm’s relationship with the customers through Offering dedicated lines to customers for instant connection Ensuring high availability and accessibility for every customer Personalizing each customer interaction Never missing a customer call

Support

Phone Support: +91-124-4771000.
Support Email: stephen@ameyo.com
Support Knowledge Base: http://dca.ameyo.com/users/login

Terms & Conditions

Terms of Service: http://www.ameyo.com/privacy-policy
Privacy Policy: http://www.ameyo.com/privacy-policy

Administrator InterfaceAdministrator Interface
Agent Case Creation InterfaceAgent Case Creation Interface
Case Search and Dashboard InterfaceCase Search and Dashboard Interface
Agent Screen and Customer DeatilsAgent Screen and Customer Deatils
Agent ScreenAgent Screen

Resources

Please where we're going to have PDF and what not

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