Key Features Allow users to select own SMS gateway such as clickatel, RouteSMS etc. Mail merge for SMS Template (Like email template) Enable SMS sending for all modules like activities and storing logs of SMS history (like emails) Select fields to be used for SMS module. Enable SMS module to work with SugarCRM workflow management.* Enable SMS module to work with SugarCRM Campaign management. Supports unicode (tested for chinese, korean, japanese and Hebrew)
Features and Benefits
Basic Edition Features
Allow users to select own SMS gateway such as clickatel, RouteSMS etc. Mail merge for SMS Template (Like email template) Enable SMS sending for all modules like activities and storing logs of SMS history (like emails) Select fields to be used for SMS module. Supports unicode (tested for chinese, korean, japanese and Hebrew) SMS credits to be purchased separately. See below for SMS pricing table.
View All FeaturesAdvanced Edition Features
Features of Basic Editions Plus: Enable SMS module to work with SugarCRM workflow management.* Enable SMS module to work with SugarCRM Campaign management* For 2-ways SMS, additional costs may apply (Please contact us for more details.)
View All FeaturesKey Used Case for Outbound SMS
Send out SMS when high priority cases is created. Send out SMS as reminder for appointments or before an event. Send out SMS to outbound sales person on the move so that they can call the customer/prospect at the shortest time.
View All FeaturesKey Used Case for Inbound SMS
Field engineers/technican to accept customer support cases on the move. Voting/Polling/Surveys/Contest Registration for events/open house Sender ID (Mass SMS Send ID) or Individual Sender ID
View All FeaturesBasic Edition Features
Allow users to select own SMS gateway such as clickatel, RouteSMS etc. Mail merge for SMS Template (Like email template) Enable SMS sending for all modules like activities and storing logs of SMS history (like emails) Select fields to be used for SMS module. Supports unicode (tested for chinese, korean, japanese and Hebrew) SMS credits to be purchased separately. See below for SMS pricing table.Advanced Edition Features
Features of Basic Editions Plus: Enable SMS module to work with SugarCRM workflow management.* Enable SMS module to work with SugarCRM Campaign management* For 2-ways SMS, additional costs may apply (Please contact us for more details.)Key Used Case for Outbound SMS
Send out SMS when high priority cases is created. Send out SMS as reminder for appointments or before an event. Send out SMS to outbound sales person on the move so that they can call the customer/prospect at the shortest time.Key Used Case for Inbound SMS
Field engineers/technican to accept customer support cases on the move. Voting/Polling/Surveys/Contest Registration for events/open house Sender ID (Mass SMS Send ID) or Individual Sender IDSupport
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