SMS Module (iZeno)

SMS Module (iZeno)

Sending SMS from CRM


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Features and Benefits

Basic Edition Features

Allow users to select own SMS gateway such as clickatel, RouteSMS etc. Mail merge for SMS Template (Like email template) Enable SMS sending for all modules like activities and storing logs of SMS history (like emails) Select fields to be used for SMS module. Supports unicode (tested for chinese, korean, japanese and Hebrew) SMS credits to be purchased separately. See below for SMS pricing table.

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Advanced Edition Features

Features of Basic Editions Plus: Enable SMS module to work with SugarCRM workflow management.* Enable SMS module to work with SugarCRM Campaign management* ​For 2-ways SMS, additional costs may apply (Please contact us for more details.)

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Key Used Case for Outbound SMS

Send out SMS when high priority cases is created. Send out SMS as reminder for appointments or before an event. Send out SMS to outbound sales person on the move so that they can call the customer/prospect at the shortest time.

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Key Used Case for Inbound SMS

Field engineers/technican to accept customer support cases on the move. Voting/Polling/Surveys/Contest Registration for events/open house Sender ID (Mass SMS Send ID) or Individual Sender ID

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RESOURCES
DETAILS
Version Compatibility

Basic Edition Features

Allow users to select own SMS gateway such as clickatel, RouteSMS etc. Mail merge for SMS Template (Like email template) Enable SMS sending for all modules like activities and storing logs of SMS history (like emails) Select fields to be used for SMS module. Supports unicode (tested for chinese, korean, japanese and Hebrew) SMS credits to be purchased separately. See below for SMS pricing table.

Advanced Edition Features

Features of Basic Editions Plus: Enable SMS module to work with SugarCRM workflow management.* Enable SMS module to work with SugarCRM Campaign management* ​For 2-ways SMS, additional costs may apply (Please contact us for more details.)

Key Used Case for Outbound SMS

Send out SMS when high priority cases is created. Send out SMS as reminder for appointments or before an event. Send out SMS to outbound sales person on the move so that they can call the customer/prospect at the shortest time.

Key Used Case for Inbound SMS

Field engineers/technican to accept customer support cases on the move. Voting/Polling/Surveys/Contest Registration for events/open house Sender ID (Mass SMS Send ID) or Individual Sender ID
ALL FEATURES

Support

http://blog.izeno.com/sms

Phone Support: +6561002788
Support Email: benny.ng@izeno.com
Support Knowledge Base: http://blog.izeno.com/sms

Terms & Conditions

Terms of Service: http://blog.izeno.com/sms
Privacy Policy: http://blog.izeno.com/sms

iZeno Sending screen in Contact viewiZeno Sending screen in Contact view
SMS Account settingsSMS Account settings

Resources

Please where we're going to have PDF and what not

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