A state-of-the-art Sugar plugin that bridges the gap between Twilio's Telephony and Sugar. RT Telephony is a solution for Voice (Inbound and Outbound) and SMS to establish connection with your customers from within Sugar.
Don’t miss incoming calls. Use RT Telephony that helps you forward the call on the basis of agent’s availability.View All Features
Create inbound and outbound calls from Sugar in a single click from any module (custom or default); including Leads, Contacts, and Accounts. The call can be made via multiple channels: web, desktop, and mobile applications – using the mic and speakers.View All Features
Let RT Telephony be an operator for you. It can manage extensions and phone directory. With the IVR setting of RT telephony, you can compose a welcome message; manage voice tone, configure incoming calls; prompt your caller with a set of options, according to your customized configuration and much more.View All Features
RT Telephony is not a one trick pony. In addition to the verbal communication, it supports textual conversation, SMS Campaigns and predefined SMS templates. You can send an SMS instantly or schedule it to be trigger at a specific time while saving the communication history. To initiate SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number.View All Features