Sugar and Telephony Integration- RT Telephony

Sugar and Telephony Integration- RT Telephony

Call, SMS, Scheduling and Recording in Sugar


A state-of-the-art Sugar plugin that bridges the gap between Twilio's Telephony and Sugar. RT Telephony is a solution for Voice (Inbound and Outbound) and SMS to establish connection with your customers from within Sugar.

Features and Benefits

CALL FORWARDING

Don’t miss incoming calls. Use RT Telephony that helps you forward the call on the basis of agent’s availability.

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Integrated Solution In Sugar

Create inbound and outbound calls from Sugar in a single click from any module (custom or default); including Leads, Contacts, and Accounts. The call can be made via multiple channels: web, desktop, and mobile applications – using the mic and speakers.

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INTERACTIVE VOICE RESPONSE (IVR)

Let RT Telephony be an operator for you. It can manage extensions and phone directory. With the IVR setting of RT telephony, you can compose a welcome message; manage voice tone, configure incoming calls; prompt your caller with a set of options, according to your customized configuration and much more.

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SMS AND SCHEDULED SMS

RT Telephony is not a one trick pony. In addition to the verbal communication, it supports textual conversation, SMS Campaigns and predefined SMS templates. You can send an SMS instantly or schedule it to be trigger at a specific time while saving the communication history. To initiate SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number.

View All Features

CALL FORWARDING

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Don’t miss incoming calls. Use RT Telephony that helps you forward the call on the basis of agent’s availability.

Integrated Solution In Sugar

Create inbound and outbound calls from Sugar in a single click from any module (custom or default); including Leads, Contacts, and Accounts. The call can be made via multiple channels: web, desktop, and mobile applications – using the mic and speakers.

INTERACTIVE VOICE RESPONSE (IVR)

Let RT Telephony be an operator for you. It can manage extensions and phone directory. With the IVR setting of RT telephony, you can compose a welcome message; manage voice tone, configure incoming calls; prompt your caller with a set of options, according to your customized configuration and much more.

SMS AND SCHEDULED SMS

RT Telephony is not a one trick pony. In addition to the verbal communication, it supports textual conversation, SMS Campaigns and predefined SMS templates. You can send an SMS instantly or schedule it to be trigger at a specific time while saving the communication history. To initiate SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number.

NOTIFICATION

Stay notified. Whenever there is an incoming call or SMS, the plugin displays a notification on the user’s screen with the record’s information i.e. name and number. (If the contact is saved and data exists in Sugar).

CALL RECORDING

RT Telephony records every call made or received through Sugar interface. After the call is completed successfully, the plugin saves data in Sugar along with the voice recording and notes taken during the call.

Support

Phone Support: +44-0-207-993-8524
Support Email: support@rolustech.com
Support Knowledge Base: http://rolustech.com/rttelephony/faq/

Terms & Conditions

Terms of Service: http://rolustech.com/rttelephony/terms-conditions/
Privacy Policy: http://www.rolustech.com/rttelephony/privacy-policy/

Resources

Please where we're going to have PDF and what not

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