SugarCRM Connector for Cisco IP Phone is the solution for companies that rely on SugarCRM and Cisco IP telephony. It provides users of Cisco IP communicator with records on clients, click-to-call directly from SugarCRM application, recording of received and dialed calls, search through SugarCRM client base directly from IP phone, and SugarCRM notification on IP phone.
With CRM caller ID, you will get immediate overview of the Caller which better prepares you for conversation. When an incoming call arrives to your Cisco IP phone, you will be able to see the data about the Caller which are stored in your CRM, such as: Name, Company, Address, etc. Furthermore, the display layout can be customized to show exactly the data that is important to you.View All Features
When logged into SugarCRM, on every incoming call, web browser will automatically launch new SugarCRM page with all matching CRM records of the Caller. CRM users can enter notes during or after the call and relate call to proper SugarCRM account with one click.View All Features
Will Call Connector, you will get Search access to your SugarCRM contacts, right on your IP phone. This means that once you enter new Contact into SugarCRM, you will have them available on your IP phone. Also, you can have access to any contact, which anyone form your company entered into SugarCRM. This results in faster and centralized Contact management, without even using your computer.View All Features
Call Connector supports direct Click2Call from SugarCRM GUI. By clicking on the phone number, a call is instantly made and SugarCRM Screen-pop is initiated. You can then add notes, during or after the call.View All Features