xCALLY is a complete multi channel solution for Inbound, Outbound and Blended Contact Centers.
Features and Benefits
Integration with SugarCRM
Thanks to the push technology, this integration creates automatic SugarCRM Calls each time an Agent receive a call.
View All FeaturesReal Time Monitoring
While agents are handling calls, supervisors and administrators can monitor the customer care, to ensure high-quality customer service. The embedded Asynchronous technology is able to guarantee the best user experience and quality performances.
View All FeaturesReporting Tools
The xCALLY Shuttle solution also includes the Analytics section, containing the Asterisk Reporting Tools. Thanks to the advanced Business Intelligence module, supervisors and administrators can design their own metrics and table DB join operations, according to their needs and expected KPI levels, and also analyze their call center performances through a list of Reports ready to use.
View All FeaturesIVR System
Cally Square, the Asterisk IDE Web Drag and Drop IVR designer, is totally HTML5 based and offers a responsive interface to your call center supervisors, application designers and administrators.
View All FeaturesIntegration with SugarCRM
Thanks to the push technology, this integration creates automatic SugarCRM Calls each time an Agent receive a call.
Real Time Monitoring
While agents are handling calls, supervisors and administrators can monitor the customer care, to ensure high-quality customer service. The embedded Asynchronous technology is able to guarantee the best user experience and quality performances.
Reporting Tools
The xCALLY Shuttle solution also includes the Analytics section, containing the Asterisk Reporting Tools. Thanks to the advanced Business Intelligence module, supervisors and administrators can design their own metrics and table DB join operations, according to their needs and expected KPI levels, and also analyze their call center performances through a list of Reports ready to use.
IVR System
Cally Square, the Asterisk IDE Web Drag and Drop IVR designer, is totally HTML5 based and offers a responsive interface to your call center supervisors, application designers and administrators.
Agent Desktop Phone Bar
Powerful and Simple to use
External SIP phone
support for Agents
WebRTC
unified agent desktop experience for Asterisk
Pure software solution
using HTML5, Node.js and Asterisk
Multiplatform
Windows, Apple, Linux softphone support
Asterisk integrated
scalable and robust for your customer care. Asterisk Release Independent.
Support
Phone Support:Support Email:
Support Knowledge Base:
Terms & Conditions
Terms of Service: http://www.xcally.com/support/terms-and-conditions/Privacy Policy: http://www.xcally.com/support/privacy/
