xCALLY Shuttle

xCALLY Shuttle
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Customer Care Suite solution - Asterisk based


xCALLY is a complete multi channel solution for Inbound, Outbound and Blended Contact Centers.
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Features and Benefits

Integration with SugarCRM

Thanks to the push technology, this integration creates automatic SugarCRM Calls each time an Agent receive a call.

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Real Time Monitoring

While agents are handling calls, supervisors and administrators can monitor the customer care, to ensure high-quality customer service. The embedded Asynchronous technology is able to guarantee the best user experience and quality performances.

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Reporting Tools

The xCALLY Shuttle solution also includes the Analytics section, containing the Asterisk Reporting Tools. Thanks to the advanced Business Intelligence module, supervisors and administrators can design their own metrics and table DB join operations, according to their needs and expected KPI levels, and also analyze their call center performances through a list of Reports ready to use.

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IVR System

Cally Square, the Asterisk IDE Web Drag and Drop IVR designer, is totally HTML5 based and offers a responsive interface to your call center supervisors, application designers and administrators.

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RESOURCES
DETAILS
Version Compatibility

Integration with SugarCRM

Thanks to the push technology, this integration creates automatic SugarCRM Calls each time an Agent receive a call.

Real Time Monitoring

While agents are handling calls, supervisors and administrators can monitor the customer care, to ensure high-quality customer service. The embedded Asynchronous technology is able to guarantee the best user experience and quality performances.

Reporting Tools

The xCALLY Shuttle solution also includes the Analytics section, containing the Asterisk Reporting Tools. Thanks to the advanced Business Intelligence module, supervisors and administrators can design their own metrics and table DB join operations, according to their needs and expected KPI levels, and also analyze their call center performances through a list of Reports ready to use.

IVR System

Cally Square, the Asterisk IDE Web Drag and Drop IVR designer, is totally HTML5 based and offers a responsive interface to your call center supervisors, application designers and administrators.

Agent Desktop Phone Bar

Powerful and Simple to use

External SIP phone

support for Agents

WebRTC

unified agent desktop experience for Asterisk

Pure software solution

using HTML5, Node.js and Asterisk

Multiplatform

Windows, Apple, Linux softphone support

Asterisk integrated

scalable and robust for your customer care. Asterisk Release Independent.
ALL FEATURES

Support

Phone Support:
Support Email:
Support Knowledge Base:

Terms & Conditions

Terms of Service: http://www.xcally.com/support/terms-and-conditions/
Privacy Policy: http://www.xcally.com/support/privacy/

xCALLY & SugarCRMxCALLY & SugarCRM
Integration - Agent SettingsIntegration - Agent Settings
Thanks to the push technology, the integration creates automatic SugarCRM Calls each time an Agent receive a call.Thanks to the push technology, the integration creates automatic SugarCRM Calls each time an Agent receive a call.
The Realtime DashboardThe Realtime Dashboard
The Queue - Agents AssociationThe Queue - Agents Association
The Cally Square IVR SystemThe Cally Square IVR System
The Custom ReportsThe Custom Reports
The WebRTCThe WebRTC

Resources

Please where we're going to have PDF and what not

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