Tenfold’s solution allows companies to dig deep into their business history and aggregates all data, including sales, service, and marketing, and provides a unified view of the customer that users can access in real time. All contact points and interactions with customers are captured back into their existing SugarCRM, such as business call, email, text, and chat, reducing the need for manual data entry.
The product aims to solve the problem of callers needing to provide account information over and over, or long waits while reps take time to look up basic information.
With Tenfold, anyone interacting with a customer can easily access a unified view of previous engagements, actions, and conversations among other things with that particular customer, enabling them to make prompt responses and decisive actions to ensure customer satisfaction, more business opportunity, and improved business growth.
Tenfold integrates with many CRMs and phone systems, including Salesforce, Microsoft Dynamics, SugarCRM, Avaya, Cisco, and Genesys.
Improve Customer Satisfaction & Customer Experience • Immediately recognize callers with inbound/outbound screen-pops • Reduce Average Handle Time (AHT) • Complete context at your reps fingertips • Streamline case management and data capture workflow
Increase Productivity • Click to Call • Automatically log calls • Eliminate Manual Searching • Notes, Next Steps & Dispositions • Streamline Workflows • Support Blind & Warm Transfers • Support Custom Objects, Cases, Opportunities
Features and Benefits
Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.View All Features
Local Presence Dialing
Increase connect rates by presenting a local number on caller IDs.View All Features
Click-to-dialDial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.
Local Presence DialingIncrease connect rates by presenting a local number on caller IDs.
Screen Pops & Unified Customer ProfileImmediately recognize customers with a call popup that shows relevant customer information from CRM for both outbound and inbound calls.
Call Notes & DispositionsTake notes and log call outcomes right on the popup.
Automatic Call LoggingAutomatically capture and log all call data to CRM, eliminating manual input and improving CRM adoption.
Natural Language ProcessingAutomatically transform notes like “follow-up next week” into actionable tasks.
@mention Task Creation and NotificationsTag your teammates and create tasks intuitively by using @mention right in the call notes.
SupportPhone Support: (415) 599-1170
Support Email: firstname.lastname@example.org
Support Knowledge Base: https://www.tenfold.com/support-center
Terms & ConditionsTerms of Service: https://www.tenfold.com/terms-of-service