Tenfold provides advanced CTI for SugarCRM with more than 100 existing cloud and on-premise PBX/ACD systems. Tenfold integrates ServiceNow with Avaya (CM, IP Office, Aura, AACC, ACCS), Cisco (UCM, UCCX, UCCE, Finesse), Genesys PureEngage, Skype for Business, ShoreTel, Mitel, Asterisk, BroadSoft, 8x8, 3cx, NetSapiens, RingCentral, Unify, Alcatel, Nortel, NICE InContact and Many More voice platforms.
Tenfold CTI for SugarCRM supports both on-premise and online deployments of SugarCRM
Improve Customer Satisfaction and Customer Experience • Immediately recognize callers with inbound/outbound screen-pops • Reduce Average Handle Time (AHT) by eliminating manual work • Complete context at your reps fingertips • Streamline case/incident management and data capture workflow
Increase Productivity • Click to Call • Automatically log calls • Eliminate Manual Searching • Notes, Next Steps and Dispositions • Streamline Workflows • Support Blind and Warm Transfers • Support Custom Objects, Cases, Incidents
Improved Data and Insights • Capture consistent structured data for all calls • Easily relate calls and associated data to ServiceNow records and entities
Tenfold NextGen CTI Enables companies to increase productivity, improve customer experience and make better business decisions with meaningful data.
NO IMPACT ON CALL QUALITY Tenfold's native integrations keep all voice traffic on existing infrastructure. This ensures that tenfold has no impact on voice quality and your sensitive conversations stay secure, unlike solutions that route voice traffic through 3rd party cloud platforms or their own cloud PBX.
ENTERPRISE GRADE PLATFORM SOC II Type 2 Certified and GDPR compliant | 24x7x365 support, 99.99% uptime guarantee, language localization, SSO, Multi-PBX support, blend internal and outsourced agents, role-based UIs and other capabilities core to any enterprise’s success.
Features and Benefits
Largest Library of Enterprise Grade On-Premise and Cloud Voice Integrations for SugarCRM
Tenfold has the Largest Library of Enterprise Grade On-Premise and Cloud Voice Integrations for SugarCRMView All Features
Advanced Call Data & Out-of-the-Box Analytics Dashboard
Advanced Call Data & Out-of-the-Box Analytics DashboardView All Features
Screen Pops & Unified Customer Profile
Immediately recognize customers with a screen-pop that shows relevant customer information from CRM and all activity history for the record and account.View All Features
Streamline Workflow with One-Click to Create New Records in SugarCRM
Streamline Workflow with One-Click to Create New Records in SugarCRMView All Features
Click-to-dialDial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.
Natural Language ProcessingAutomatically transform notes like “follow-up next week” into actionable tasks.
@mention Task Creation and NotificationsTag your teammates and create tasks intuitively by using @mention right in the call notes.
SupportPhone Support: (415) 599-1170
Support Email: firstname.lastname@example.org
Support Knowledge Base: https://www.tenfold.com/support-center
Terms & ConditionsTerms of Service: https://www.tenfold.com/terms-of-service