Tenfold provides advanced CTI for SugarCRM with more than 100 existing cloud and on-premise PBX/ACD systems. Tenfold integrates SugarCRM with Avaya (CM, IP Office, Aura, AACC, ACCS), Cisco (UCM, UCCX, UCCE, Finesse), Genesys PureEngage, Skype for Business, ShoreTel, Mitel, Asterisk, BroadSoft, 8x8, 3cx, NetSapiens, RingCentral, Unify, Alcatel, Nortel, NICE InContact and Many More voice platforms.

Tenfold CTI for SugarCRM supports both on-premise and online deployments of SugarCRM

TENFOLD BENEFITS

Improve Customer Satisfaction and Customer Experience • Immediately recognize callers with inbound/outbound screen-pops • Reduce Average Handle Time (AHT) by eliminating manual work • Complete context at your reps fingertips • Streamline case/incident management and data capture workflow

Increase Productivity • Click to Call • Automatically log calls • Eliminate Manual Searching • Notes, Next Steps and Dispositions • Streamline Workflows • Support Blind and Warm Transfers • Support Custom Objects, Cases, Incidents

Improved Data and Insights • Capture consistent structured data for all calls • Easily relate calls and associated data to SugarCRM records and entities

Tenfold NextGen CTI Enables companies to increase productivity, improve customer experience and make better business decisions with meaningful data.

NO IMPACT ON CALL QUALITY Tenfold's native integrations keep all voice traffic on existing infrastructure. This ensures that tenfold has no impact on voice quality and your sensitive conversations stay secure, unlike solutions that route voice traffic through 3rd party cloud platforms or their own cloud PBX.

ENTERPRISE GRADE PLATFORM SOC II Type 2 Certified and GDPR compliant | 24x7x365 support, 99.99% uptime guarantee, language localization, SSO, Multi-PBX support, blend internal and outsourced agents, role-based UIs and other capabilities core to any enterprise’s success.

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Features and Benefits

Largest Library of Enterprise Grade On-Premise and Cloud Voice Integrations for SugarCRM

Tenfold has the Largest Library of Enterprise Grade On-Premise and Cloud Voice Integrations for SugarCRM

View All Features
Advanced Call Data & Out-of-the-Box Analytics Dashboard

Advanced Call Data & Out-of-the-Box Analytics Dashboard

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Screen Pops & Unified Customer Profile

Immediately recognize customers with a screen-pop that shows relevant customer information from CRM and all activity history for the record and account.

View All Features
Streamline Workflow with One-Click to Create New Records in SugarCRM

Streamline Workflow with One-Click to Create New Records in SugarCRM

View All Features

Largest Library of Enterprise Grade On-Premise and Cloud Voice Integrations for SugarCRM

Tenfold has the Largest Library of Enterprise Grade On-Premise and Cloud Voice Integrations for SugarCRM

Advanced Call Data & Out-of-the-Box Analytics Dashboard

Advanced Call Data & Out-of-the-Box Analytics Dashboard

Screen Pops & Unified Customer Profile

Immediately recognize customers with a screen-pop that shows relevant customer information from CRM and all activity history for the record and account.

Streamline Workflow with One-Click to Create New Records in SugarCRM

Streamline Workflow with One-Click to Create New Records in SugarCRM

Immediate visibility to related cases/opps and one-click to relate to or create new cases/opps

Immediate visibility to related cases/opps and one-click to relate to or create new cases/opps

Easily Manage Multi-Match and No Match Caller Scenarios from the Tenfold UI

Easily Manage Multi-Match and No Match Caller Scenarios from the Tenfold UI

Easy access to call history details for sales and service reps

Easy access to call history details for sales and service reps

Click-to-dial

Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.

Call Notes & Dispositions

Easily Capture Notes, Next Steps and Call Dispositions linked back to SugarCRM

Automatic Call Logging

Automatically capture and log all call data to CRM, eliminating manual input and improving CRM adoption.

Natural Language Processing

Automatically transform notes like “follow-up next week” into actionable tasks.

@mention Task Creation and Notifications

Tag your teammates and create tasks intuitively by using @mention right in the call notes.

Support

Phone Support: (415) 599-1170
Support Email: support@tenfold.com
Support Knowledge Base: https://www.tenfold.com/support-center

Terms & Conditions

Terms of Service: https://www.tenfold.com/terms-of-service
Privacy Policy: https://www.tenfold.com/privacy

Immediately Recognize Inbound and Outbound Callers with Full Account & Contact ContextImmediately Recognize Inbound and Outbound Callers with Full Account & Contact Context
Easily Capture Notes, Next Steps and Call Dispositions linked back to SugarCRMEasily Capture Notes, Next Steps and Call Dispositions linked back to SugarCRM
Largest Library of Enterprise Grade On-Premise and Cloud Voice Integrations for SugarCRMLargest Library of Enterprise Grade On-Premise and Cloud Voice Integrations for SugarCRM
Easily Manage Multi-Match and No Match Caller Scenarios from the Tenfold UIEasily Manage Multi-Match and No Match Caller Scenarios from the Tenfold UI
Streamline Workflow with One-Click to Create New Records in SugarCRMStreamline Workflow with One-Click to Create New Records in SugarCRM
Immediate visibility to related cases/opps and one-click to relate to or create new cases/oppsImmediate visibility to related cases/opps and one-click to relate to or create new cases/opps
Easy access to call history details for sales and service repsEasy access to call history details for sales and service reps
Advanced Call Data & Out-of-the-Box Analytics DashboardAdvanced Call Data & Out-of-the-Box Analytics Dashboard

Resources

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