Cloudagent

Cloudagent

Setup call center in 5 mins


Provide Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more .. Start your contact centre in 30 minutes. Zero installation, all contact center applications delivered out of internet browser

Features and Benefits

Single window access!

CloudAgent unified desktop gives agents single window access to all contact centre applications such as multiple-channels, dialers and more. CloudAgent, with its advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the call center agent efficiency by 60%. The key benefits are:

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Get Insights

Interaction Analyst in Cloudagent is an advanced business intelligence tool which helps you get insights into your contact patterns. It offers more than 300 reports across all dimensions of a contact center. It can help you answer questions like "Who is the most efficient agent?", "What is the average call handling time for support skill?", "What is the peak hour for my call center?"

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Improve Agent Efficiency

Cloudagent unified desktop gives agent single window access to all contact centre applications such as multiple-channels, dialers and more. Cloudagent, with it's advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the contact center agent efficiency by 60%.

View All Features
Open API

Cloudagent while a complete out-of-box product, can still be extended to suite your business requirement. Cloudagent simple Open API for CTI, CDR and Dialer allows you to seamlessly integrate it with your business systems for an end-to-end customized and optimized process performance.

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DETAILS

Single window access!

CloudAgent unified desktop gives agents single window access to all contact centre applications such as multiple-channels, dialers and more. CloudAgent, with its advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the call center agent efficiency by 60%. The key benefits are:

Get Insights

image
image
Interaction Analyst in Cloudagent is an advanced business intelligence tool which helps you get insights into your contact patterns. It offers more than 300 reports across all dimensions of a contact center. It can help you answer questions like "Who is the most efficient agent?", "What is the average call handling time for support skill?", "What is the peak hour for my call center?"

Improve Agent Efficiency

image
image
Cloudagent unified desktop gives agent single window access to all contact centre applications such as multiple-channels, dialers and more. Cloudagent, with it's advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the contact center agent efficiency by 60%.

Open API

image
image
Cloudagent while a complete out-of-box product, can still be extended to suite your business requirement. Cloudagent simple Open API for CTI, CDR and Dialer allows you to seamlessly integrate it with your business systems for an end-to-end customized and optimized process performance.

Benefits to You!

CloudAgent unified desktop gives agents single window access to all contact centre applications such as multiple-channels, dialers and more. CloudAgent, with its advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the call center agent efficiency by 60%. The key benefits are:

Support

Phone Support:
Support Email:
Support Knowledge Base:

Terms & Conditions

Terms of Service: http://www.kookoo.in/index.php/pricing/64-termsconditions?format=pdf
Privacy Policy: http://www.ozonetel.com/PrivacyPolicy.docx

Intuitive Agent & Admin InterfaceIntuitive Agent & Admin Interface

Resources

Please where we're going to have PDF and what not

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