Contact Center Accelerator

Contact Center Accelerator

Improve efficiency with native integrated telephony


Improve adoption with an easy to use, intelligent call tracking and reporting tool for Sugar contact center, sales, and support operations. Our competitive pricing and native design enable businesses to have a pure Sugar experience while our Amazon Connect integration within the Sugar platform can be set up and running in minutes.

Features and Benefits

Natively Designed for the Sugar Platform

The CCA only needs to be installed once and works cross-browser (no Chrome plugin required), so there’s no learning curve since the app is transparent and built directly into the CRM. It is quick and easy to activate with existing phone systems and all information is kept on premise so privacy issues are completely avoided.

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Competitively Priced

No advanced payments or minimum on number seats with comparative features to other services.

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Compatible With Most Phone Systems

Aavaz Box*, Amazon Connect, Aastra (400/800), Aastra (MX-ONE), Alcatel (OXO/OXE), Avaya (BCM, IP Office), Cisco (Call Manager), Digium SwitchVox, Ericsson-LG (eMG80, iPECS, ipLDK), NEC-Philips (iS3000, IPC100/500), NEC (SL1000, SV8100/9100), Nitsuko (DXE600/328), Panasonic (KX-TDA/TDE/NCP, KX-NS1000), Samsung (OfficeServ), Unify (3000/4000, Openscape Office), ShoreTel, Wildix, ZyXEL (X6004/X2002) and Interactive Intelligence (coming soon). *Aavaz Box can be provided as a free cloud hosted PBX with enhanced features if needed.

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Comprehensive Feature Set

Basic features include browser agnostic Click-2-Call, caller information & history pops for inbound calls, caller information & history pops for outbound calls, smartphone handling & matching, automatically log calls with duration and recordings, and relate and map call dispositions to Opportunities and Cases. Enhancements include free cloud hosted PBX (Aavaz Box) with live agent monitoring (Listen, Whisper and Barge In), with auto dialing modes (Auto, Power and Predictive), campaign management, and list management coming soon.

View All Features

Natively Designed for the Sugar Platform

The CCA only needs to be installed once and works cross-browser (no Chrome plugin required), so there’s no learning curve since the app is transparent and built directly into the CRM. It is quick and easy to activate with existing phone systems and all information is kept on premise so privacy issues are completely avoided.

Competitively Priced

No advanced payments or minimum on number seats with comparative features to other services.

Compatible With Most Phone Systems

Aavaz Box*, Amazon Connect, Aastra (400/800), Aastra (MX-ONE), Alcatel (OXO/OXE), Avaya (BCM, IP Office), Cisco (Call Manager), Digium SwitchVox, Ericsson-LG (eMG80, iPECS, ipLDK), NEC-Philips (iS3000, IPC100/500), NEC (SL1000, SV8100/9100), Nitsuko (DXE600/328), Panasonic (KX-TDA/TDE/NCP, KX-NS1000), Samsung (OfficeServ), Unify (3000/4000, Openscape Office), ShoreTel, Wildix, ZyXEL (X6004/X2002) and Interactive Intelligence (coming soon). *Aavaz Box can be provided as a free cloud hosted PBX with enhanced features if needed.

Comprehensive Feature Set

Basic features include browser agnostic Click-2-Call, caller information & history pops for inbound calls, caller information & history pops for outbound calls, smartphone handling & matching, automatically log calls with duration and recordings, and relate and map call dispositions to Opportunities and Cases. Enhancements include free cloud hosted PBX (Aavaz Box) with live agent monitoring (Listen, Whisper and Barge In), with auto dialing modes (Auto, Power and Predictive), campaign management, and list management coming soon.

Support

Phone Support: +1-844-220-4448
Support Email: support@aavaz.biz
Support Knowledge Base: http://www.aavaz.biz/contact.html

Terms & Conditions

Terms of Service: http://www.aavaz.biz/terms-conditions.html
Privacy Policy: http://www.aavaz.biz/terms-conditions.html

Click-to-Call contact dashboardClick-to-Call contact dashboard
Create new case inbound caller pop-upCreate new case inbound caller pop-up

Resources

Please where we're going to have PDF and what not

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