Collab presents its Omnichannel and Intuitive All-in-One Cloud Contact Center Solution, fully integrated with SugarCRM, that includes a complete inbound functionality, advanced outbound dialers, integration of all media channels and real-time as well as historical reporting. Additionally, a VoIP Office Phone solution that enables the integrated management of fixed and mobile communications is contemplated, simplifying the process of routing calls and call reception.
We already have special Telco contracts in place, or if you want, you can bring your own carrier.
Features and Benefits
Fully-Featured Omnichannel platform that combines Voice, Video, Chat, E-mail and Social Media. Easy to use, no coding skills or software installation required, flexible, secure and pay-as-you-go! Know more about all features on the side menu.View All Features
Dedicated web application for the customer service representatives who handle inbound or outbound interactions – also known as OneAgent Web.View All Features
Record and Monitoring
Increase quality of your contact center. Record and listen all the voice and screen interactions; Analyse whether the agents are performing/ underperforming while attributing a grade level to the recorded interaction; Generate reports so that an agent can be appraised in a macro overview.
SupportPhone Support: +351 210 927 840
Support Email: firstname.lastname@example.org
Support Knowledge Base: https://collab.com/nubitalk
Terms & ConditionsTerms of Service: http://www.collab.com/terms