Collab presents its Omnichannel and Intuitive All-in-One Cloud Contact Center Solution, fully integrated with SugarCRM, that includes a complete inbound functionality, advanced outbound dialers, integration of all media channels and real-time as well as historical reporting. Additionally, a VoIP Office Phone solution that enables the integrated management of fixed and mobile communications is contemplated, simplifying the process of routing calls and call reception.
We already have special Telco contracts in place, or if you want, you can bring your own carrier.
For more info about our offer visit our website collab.com
or email us at info@collab.com
Features and Benefits
Overview
Fully-Featured Omnichannel platform that combines Voice, Video, Chat, E-mail and Social Media. Easy to use, no coding skills or software installation required, flexible, secure and pay-as-you-go!
Know more about all features on the side menu.
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Web Agents
Dedicated web application for the customer service representatives who handle inbound or outbound interactions – also known as OneAgent Web.
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Multimedia Campaigns
Manage incoming and outgoing voice calls; video, email, chat and Facebook, Twitter interactions.
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Inbound Campaign
Receive interactions and distribute them according to pre-defined sets of rules or skills, between your READY agents.
View All Features
Overview
Fully-Featured Omnichannel platform that combines Voice, Video, Chat, E-mail and Social Media. Easy to use, no coding skills or software installation required, flexible, secure and pay-as-you-go!
Know more about all features on the side menu.
Web Agents
Dedicated web application for the customer service representatives who handle inbound or outbound interactions – also known as OneAgent Web.
Multimedia Campaigns
Manage incoming and outgoing voice calls; video, email, chat and Facebook, Twitter interactions.
Inbound Campaign
Receive interactions and distribute them according to pre-defined sets of rules or skills, between your READY agents.
Outbound Campaign
Improve performance. Pre-load contact lists then use OneContact CC dialling modes. Distribute all the voice interactions according to pre-defined sets of rules.
Recording
Capture audio and screen interactions. Save all the recordings history and use it to measure quality / performance or to comply with certain country regulations.
Reporting
Manage your business with a complete view of your contact center operations. It includes consolidated information about interactions, campaigns, agents and teams. Export directly to Microsoft Excel and receive all the information in your email.
Record and Monitoring
Increase quality of your contact center. Record and listen all the voice and screen interactions; Analyse whether the agents are performing/ underperforming while attributing a grade level to the recorded interaction; Generate reports so that an agent can be appraised in a macro overview.
OneLearning
Enables organizations to deliver an interactive learning experience, combining e-Learning with face-to-face training management.
Gamification
Can be used to manage the entire agent life cycle: recruitment, on-boarding process, brand loyalty, motivation, increased productivity, rewards... all in a single unified gaming environment.
Resources
Please where we're going to have PDF and what not
