Collab OneContact

Collab OneContact

Next Generation Multimedia Contact Center


Collab OneContact is a multimedia contact center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter). Its architecture - 100% SIP standard - meets the need for a contact center more flexible, scalable and profitable.

Features and Benefits

Web Agents

Dedicated web application for the customer service representatives who handle inbound or outbound interactions – also known as OneAgent Web.

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Multimedia Campaigns

Manage incoming and outgoing voice calls; video, email, chat and Facebook, Twitter interactions.

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Inbound Campaign

Receive interactions and distribute them according to pre-defined sets of rules or skills, between your READY agents.

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Outbound Campaign

Improve performance. Pre-load contact lists then use OneContact CC dialling modes. Distribute all the voice interactions according to pre-defined sets of rules.

View All Features

Web Agents

Dedicated web application for the customer service representatives who handle inbound or outbound interactions – also known as OneAgent Web.

Multimedia Campaigns

Manage incoming and outgoing voice calls; video, email, chat and Facebook, Twitter interactions.

Inbound Campaign

Receive interactions and distribute them according to pre-defined sets of rules or skills, between your READY agents.

Outbound Campaign

Improve performance. Pre-load contact lists then use OneContact CC dialling modes. Distribute all the voice interactions according to pre-defined sets of rules.

Recording

Capture audio and screen interactions. Save all the recordings history and use it to measure quality / performance or to comply with certain country regulations;

Reporting

Manage your business with a complete view of your contact center operations. It includes consolidated information about interactions, campaigns, agents and teams. Export directly to Microsoft Excel and receive all the information in your email.

OneSupervisor

The perfect tool for contact center supervision. It works as a monitoring and configuration tool for the contact center with its own advanced Business Intelligence reporting system.

OneQualityMonitoring

Increase quality of your contact center. Record and listen all the voice and screen interactions; Analyse whether the agents are performing/ underperforming while attributing a grade level to the recorded interaction; Generate reports so that an agent can be appraised in a macro overview.

OneLearning

Enables organizations to deliver an interactive learning experience, combining e-Learning with face-to-face training management.

Gamification

Can be used to manage the entire agent life cycle: recruitment, on-boarding process, brand loyalty, motivation, increased productivity, rewards... all in a single unified gaming environment.

Support

Phone Support:
Support Email: support@collab.pt
Support Knowledge Base:

Terms & Conditions

Terms of Service: http://www.collab.com/n/terms.html
Privacy Policy: http://www.collab.com/n/privacypolicy.html

OneContact CCOneContact CC

Resources

Please where we're going to have PDF and what not

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