RT CXM is a seamless integration between your wordpress website and SugarCRM allowing CRM users to leverage valuable visitor profile information to proactively interact with real time traffic on your website from within the Sugar interface.
Visit the RT CXM Website for the complete feature list.
Features and Benefits
WEBSITE ACTIVITY TRACKING
Whenever a user visits your WordPress website RT CXM starts tracking the visit information, for example: which pages the customer visited, how much time he spends on a page, how many times he visited the website, etc.
View All FeaturesAUTOMATIC LEAD CREATION & DATA ACQUISITION
As soon as the user submits the ‘Contact Us’ form a new Lead is automatically created in your Sugar with the user’s information including his device and geo-location. Your sales team can now make more informed decisions on how to engage the customer.
View All FeaturesSOCIAL INFORMATION AND INTERESTS
In addition to all the tracking information RT CXM also pulls the lead’s Social information and Interests based on the email address and stores in your Sugar for better customer insight.
View All FeaturesREAL TIME CHATS BETWEEN SUGAR AND WEBSITE USER
With real time chats you can start delivering right when the prospect seems interested in you. Your salesperson can, without a moment’s hesitation, offer the required service and close the deal.
View All FeaturesWEBSITE ACTIVITY TRACKING
Whenever a user visits your WordPress website RT CXM starts tracking the visit information, for example: which pages the customer visited, how much time he spends on a page, how many times he visited the website, etc.
AUTOMATIC LEAD CREATION & DATA ACQUISITION
As soon as the user submits the ‘Contact Us’ form a new Lead is automatically created in your Sugar with the user’s information including his device and geo-location. Your sales team can now make more informed decisions on how to engage the customer.
SOCIAL INFORMATION AND INTERESTS
In addition to all the tracking information RT CXM also pulls the lead’s Social information and Interests based on the email address and stores in your Sugar for better customer insight.
REAL TIME CHATS BETWEEN SUGAR AND WEBSITE USER
With real time chats you can start delivering right when the prospect seems interested in you. Your salesperson can, without a moment’s hesitation, offer the required service and close the deal.
SALES INSIGHTS- SUGGESTIONS AND ALERTS ON POTENTIAL SALES
RT CXM presents suggestions and insights to Sugar users if it feels that a user is showing interest for a particular product or service on the website.
CUSTOMER LIFE-TIME TRACKING
If a client is repeatedly visiting your website, you can engage and see whether he needs any service. And of course there is always a possibility of cross selling and up-selling.
Support
Phone Support: +1-310-492-5564Support Email: support@rolustech.com
Support Knowledge Base: https://www.rolustech.com/rtcxm/
Terms & Conditions
Terms of Service: https://www.rolustech.com/rtcxm/terms-conditions/Privacy Policy: https://www.rolustech.com/rtcxm/privacy-policy/
