Contivio.com Contact Center for SugarCRM
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Multichannel Contact Center for SugarCRM

EXTEND SugarCRM with Contivio.com's contact center toolbar for your Support, Services, Sales, Marketing and Finance teams.

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Features and Benefits

Support Teams

Want fast resolution... route an incoming support email to the most skilled agent. Want great customer satisfaction... have the email trigger a screen pop to the customer’s account so the agent is aware of all recent activity and tickets. Benefits: -Increase first call resolution rate -Faster handling times -Higher service level

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Sales Teams

Want to improve sales... provide your sales team with Q&A scripts for an incoming chat. Want to improve productivity... trigger an automatic call back from a saved activity or for a new social lead, and save it as an activity in MS Dynamics CRM. Benefits: -Shorter sales cycle -Higher conversion rate -Improve sales intelligence

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Marketing Teams

Want faster lead generation... use Contivio.com’s predictive dialer. Want to gather market intelligence... deploy an outbound IVR broadcast survey to your target audience and mine the results directly from Microsoft Dynamics CRM. Benefits: -Faster lead generation -Lower abandon rate -More accurate surveys

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Finance Teams

Worried about FCC debt collection regulations… use Contivio.com’s outbound preview auto-dialer and limit the number of redial attempts within scheduled hours of operation – don’t worry about tracking call backs. Benefits: -Quicker debt collection -Better adherence to procedures -Better staff retention

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DETAILS

Data & Analytics

Service Analytics

Marketing

Campaign Management

Productivity

Enterprise Communication – Unified Communication (Web Conferencing, Voice, Messaging, Mail, Calendar)

Sales

Opportunity Management

Service & Support