EXTEND SugarCRM with Contivio.com's contact center toolbar for your Support, Services, Sales, Marketing and Finance teams.
Features and Benefits
Support Teams
Want fast resolution... route an incoming support email to the most skilled agent. Want great customer satisfaction... have the email trigger a screen pop to the customer’s account so the agent is aware of all recent activity and tickets. Benefits: -Increase first call resolution rate -Faster handling times -Higher service level
View All FeaturesSales Teams
Want to improve sales... provide your sales team with Q&A scripts for an incoming chat. Want to improve productivity... trigger an automatic call back from a saved activity or for a new social lead, and save it as an activity in MS Dynamics CRM. Benefits: -Shorter sales cycle -Higher conversion rate -Improve sales intelligence
View All FeaturesMarketing Teams
Want faster lead generation... use Contivio.com’s predictive dialer. Want to gather market intelligence... deploy an outbound IVR broadcast survey to your target audience and mine the results directly from Microsoft Dynamics CRM. Benefits: -Faster lead generation -Lower abandon rate -More accurate surveys
View All FeaturesFinance Teams
Worried about FCC debt collection regulations… use Contivio.com’s outbound preview auto-dialer and limit the number of redial attempts within scheduled hours of operation – don’t worry about tracking call backs. Benefits: -Quicker debt collection -Better adherence to procedures -Better staff retention
View All FeaturesSupport Teams
Want fast resolution... route an incoming support email to the most skilled agent. Want great customer satisfaction... have the email trigger a screen pop to the customer’s account so the agent is aware of all recent activity and tickets. Benefits: -Increase first call resolution rate -Faster handling times -Higher service levelSales Teams
Want to improve sales... provide your sales team with Q&A scripts for an incoming chat. Want to improve productivity... trigger an automatic call back from a saved activity or for a new social lead, and save it as an activity in MS Dynamics CRM. Benefits: -Shorter sales cycle -Higher conversion rate -Improve sales intelligenceMarketing Teams
Want faster lead generation... use Contivio.com’s predictive dialer. Want to gather market intelligence... deploy an outbound IVR broadcast survey to your target audience and mine the results directly from Microsoft Dynamics CRM. Benefits: -Faster lead generation -Lower abandon rate -More accurate surveysFinance Teams
Worried about FCC debt collection regulations… use Contivio.com’s outbound preview auto-dialer and limit the number of redial attempts within scheduled hours of operation – don’t worry about tracking call backs. Benefits: -Quicker debt collection -Better adherence to procedures -Better staff retentionSupport
Full online help and tutorial guide.
Phone Support: 800-282-8105Support Email: support@contivio.com
Support Knowledge Base: http://www.contivio.com/help
Terms & Conditions
Terms of Service: http://www.contivio.com/end-user-services-agreement/Privacy Policy: http://www.contivio.com/privacy-policy/
