Contivio.com Contact Center for SugarCRM

Contivio.com Contact Center for SugarCRM

Multichannel Contact Center for SugarCRM


EXTEND SugarCRM with Contivio.com's contact center toolbar for your Support, Services, Sales, Marketing and Finance teams.

Features and Benefits

Support Teams

Want fast resolution... route an incoming support email to the most skilled agent. Want great customer satisfaction... have the email trigger a screen pop to the customer’s account so the agent is aware of all recent activity and tickets. Benefits: -Increase first call resolution rate -Faster handling times -Higher service level

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Sales Teams

Want to improve sales... provide your sales team with Q&A scripts for an incoming chat. Want to improve productivity... trigger an automatic call back from a saved activity or for a new social lead, and save it as an activity in MS Dynamics CRM. Benefits: -Shorter sales cycle -Higher conversion rate -Improve sales intelligence

View All Features
Marketing Teams

Want faster lead generation... use Contivio.com’s predictive dialer. Want to gather market intelligence... deploy an outbound IVR broadcast survey to your target audience and mine the results directly from Microsoft Dynamics CRM. Benefits: -Faster lead generation -Lower abandon rate -More accurate surveys

View All Features
Finance Teams

Worried about FCC debt collection regulations… use Contivio.com’s outbound preview auto-dialer and limit the number of redial attempts within scheduled hours of operation – don’t worry about tracking call backs. Benefits: -Quicker debt collection -Better adherence to procedures -Better staff retention

View All Features

Support Teams

Want fast resolution... route an incoming support email to the most skilled agent. Want great customer satisfaction... have the email trigger a screen pop to the customer’s account so the agent is aware of all recent activity and tickets. Benefits: -Increase first call resolution rate -Faster handling times -Higher service level

Sales Teams

Want to improve sales... provide your sales team with Q&A scripts for an incoming chat. Want to improve productivity... trigger an automatic call back from a saved activity or for a new social lead, and save it as an activity in MS Dynamics CRM. Benefits: -Shorter sales cycle -Higher conversion rate -Improve sales intelligence

Marketing Teams

Want faster lead generation... use Contivio.com’s predictive dialer. Want to gather market intelligence... deploy an outbound IVR broadcast survey to your target audience and mine the results directly from Microsoft Dynamics CRM. Benefits: -Faster lead generation -Lower abandon rate -More accurate surveys

Finance Teams

Worried about FCC debt collection regulations… use Contivio.com’s outbound preview auto-dialer and limit the number of redial attempts within scheduled hours of operation – don’t worry about tracking call backs. Benefits: -Quicker debt collection -Better adherence to procedures -Better staff retention

Support

Full online help and tutorial guide.

Phone Support: 800-282-8105
Support Email: support@contivio.com
Support Knowledge Base: http://www.contivio.com/help

Terms & Conditions

Terms of Service: http://www.contivio.com/end-user-services-agreement/
Privacy Policy: http://www.contivio.com/privacy-policy/

SugarCRM Screen PopSugarCRM Screen Pop
SugarCRM Call Recording IntegrationSugarCRM Call Recording Integration
SugarCRM Chat IntegrationSugarCRM Chat Integration
Contivio.com Contact Center ToolbarContivio.com Contact Center Toolbar
Contivio.com Contact Center Client AppContivio.com Contact Center Client App

Resources

Please where we're going to have PDF and what not

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