Customer Journey Plug-In

Customer Journey Plug-In

Powered by AddOptify


Help your clients unite best-practice CRM with their customers’ decision journeys. A new enterprise solution infuses the customer’s entire decision process with internal efficiency to streamline processes, boost sales performance and strengthen customer engagement across all departments.

Features and Benefits

Deliver Personalized and Seamless Customer Experience

With the Customer Journey plug-in, you can show your customer relationship professionals where your customers are at every stage of their journey. Help your employees align their internal activities with the individual customer’s decision stage to deliver a personalized, seamless customer experience.

View All Features
Leverage Best Practices to Optimize Customer Interaction

With the Customer Journey plug-in, you can better align your team’s activities with the customer's point of view. Reorient your customer-facing activities around a deeper understanding of your customer’s decision processes, leveraging best practices to deliver the most optimal user experience. Create customer journey maps that incorporate the best ways to engage with different customers. Then operationalize these maps in Sugar to make sure everyone clearly understands what needs to happen at each step along the way to advance the relationship.

View All Features
Improve Internal Transparency That Increases Business Efficiency

With SugarCRM’s Customer Journey plug-in, you can more effectively focus employee actions on the needs of the customer – at every step of their journey. By increasing awareness of the customer journey through every touch point, you can help prospects and customers advance more quickly to the next decision stage. The result: a streamlined process that synchronizes all of your customer-facing-activities to increase business efficiency.

View All Features
DETAILS
Version Compatibility

Deliver Personalized and Seamless Customer Experience

image
image
With the Customer Journey plug-in, you can show your customer relationship professionals where your customers are at every stage of their journey. Help your employees align their internal activities with the individual customer’s decision stage to deliver a personalized, seamless customer experience.

Leverage Best Practices to Optimize Customer Interaction

image
image
With the Customer Journey plug-in, you can better align your team’s activities with the customer's point of view. Reorient your customer-facing activities around a deeper understanding of your customer’s decision processes, leveraging best practices to deliver the most optimal user experience. Create customer journey maps that incorporate the best ways to engage with different customers. Then operationalize these maps in Sugar to make sure everyone clearly understands what needs to happen at each step along the way to advance the relationship.

Improve Internal Transparency That Increases Business Efficiency

image
image
With SugarCRM’s Customer Journey plug-in, you can more effectively focus employee actions on the needs of the customer – at every step of their journey. By increasing awareness of the customer journey through every touch point, you can help prospects and customers advance more quickly to the next decision stage. The result: a streamlined process that synchronizes all of your customer-facing-activities to increase business efficiency.

Support

Support for the Customer Journey plug-in is provided by your partner or the SugarCRM Support team. In case you or your partner is unable to resolve the issue, please have your support-authorized contact or your partner contact create a case with the Sugar Support team.

Phone Support:
Support Email: info@addoptify.com
Support Knowledge Base: http://support.sugarcrm.com/Documentation/Installable_Connectors/Customer_Journey_Plug-in/

Terms & Conditions

Terms of Service: https://www.sugarcrm.com/legal/eula-customer-journey-plug-in
Privacy Policy: http://www.sugarcrm.com/legal/privacy-policy

Resources

Please where we're going to have PDF and what not

Similar Apps

Quick2Email
SharePoint Integration
Survey Rocket
KloudGin Intelligent Field & Asset Maintenance Cloud
Social2Sugar
Administering SugarCRM eBook