Customer support portal

Customer support portal

Web & Mobile compatible, highly customizable customer support portal


The Web and Mobile compatible, highly customizable customer support portal for Sugar. Our approach for a Responsive Sugar Web Portal is an integrated, adaptable portal solution, which helps you and your company to rise to the next level in your customer relations. Self Service Customer Portal by Urdhva Tech, allows companies to provide self-service capabilities to customers for support activities. This new functionality enables customer to log and manage support cases, bugs online, lead generation and gives users the ability to manage subscriptions to company communications in an automated fashion. All information from the Customer Self-Service Portal is automatically updated within Sugar, eliminating redundant or manual information processing. The Customer Portal is delivered via an installable piece of software that acts as a gateway between customer-facing Web sites and a company's Sugar implementation. Information transmitted through the Customer Self-Service Portal is encrypted at the data level and authenticated via REST API. Available for Sugar version greater than 6.5 for Community, Professional, Corporate, Enterprise and Ultimate Editions. We are here to ensure that you are successful. If you have unique needs such as needing support for additional modules (including custom modules) please contact us and we will be happy to help you.

Features and Benefits

SugarCRM customer portal solution

The Web and Mobile compatible, highly customizable customer support portal for Sugar. Our approach for a Responsive Sugar Web Portal is an integrated, adaptable portal solution, which helps you and your company to rise to the next level in your customer relations. Self Service Customer Portal by Urdhva Tech, allows companies to provide self-service capabilities to customers for support activities. This new functionality enables customer to log and manage support cases, bugs online, lead generation and gives users the ability to manage subscriptions to company communications in an automated fashion. All information from the Customer Self-Service Portal is automatically updated within Sugar, eliminating redundant or manual information processing. The Customer Portal is delivered via an installable piece of software that acts as a gateway between customer-facing Web sites and a company's Sugar implementation. Information transmitted through the Customer Self-Service Portal is encrypted at the data level and authenticated via REST API. Available for Sugar version greater than 6.5 for Community, Professional, Corporate, Enterprise and Ultimate Editions. We are here to ensure that you are successful. If you have unique needs such as needing support for additional modules (including custom modules) please contact us and we will be happy to help you.

View All Features
Responsive Layout for smart phone including iOS, Android, Blackberry.

Device compatible layout fits fantastically to give the best view and usefulness.

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Unlimited portal user logins

Portal users are created as Contacts in SugarCRM – no additional licenses required

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Bi-directional – updates in Sugar

Bi-directional – updates in SugarCRM Cases, Bugs, Leads etc are reflected in Portal and vice versa. Using REST API.

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DETAILS
Service & Support
Version Compatibility

SugarCRM customer portal solution

The Web and Mobile compatible, highly customizable customer support portal for Sugar. Our approach for a Responsive Sugar Web Portal is an integrated, adaptable portal solution, which helps you and your company to rise to the next level in your customer relations. Self Service Customer Portal by Urdhva Tech, allows companies to provide self-service capabilities to customers for support activities. This new functionality enables customer to log and manage support cases, bugs online, lead generation and gives users the ability to manage subscriptions to company communications in an automated fashion. All information from the Customer Self-Service Portal is automatically updated within Sugar, eliminating redundant or manual information processing. The Customer Portal is delivered via an installable piece of software that acts as a gateway between customer-facing Web sites and a company's Sugar implementation. Information transmitted through the Customer Self-Service Portal is encrypted at the data level and authenticated via REST API. Available for Sugar version greater than 6.5 for Community, Professional, Corporate, Enterprise and Ultimate Editions. We are here to ensure that you are successful. If you have unique needs such as needing support for additional modules (including custom modules) please contact us and we will be happy to help you.

Responsive Layout for smart phone including iOS, Android, Blackberry.

Device compatible layout fits fantastically to give the best view and usefulness.

Unlimited portal user logins

Portal users are created as Contacts in SugarCRM – no additional licenses required

Bi-directional – updates in Sugar

Bi-directional – updates in SugarCRM Cases, Bugs, Leads etc are reflected in Portal and vice versa. Using REST API.

Supported modules

Cases, Bugs, Leads, Notes, many more can be included by customization.

Subscription Management

Customers can select and manage their subscriptions to newsletters.

Ask for personal assistance

Request for call assistance and meeting gives facility to the customer to ask for a call or a meeting.

Registration and Password recovery

Sign Up and forgot password facility

Compatibility

Compatible with SugarCRM Community, Professional, Corporate, Enterprise and Ultimate Editions.

Manage layouts and accessibility

Complete interface to configure customer portal from SugarCRM. Manage the list of modules you want to grant access to, Show/Hide the fields, permission of editing and deleting a records for portal, from SugarCRM.

Give portal access to your contacts in bulk

Give your contacts the portal access, all at once using list view action (Mass Generate email and credentials)

Support

email : contact@urdhva-tech.com skype : urdhvatech

Phone Support:
Support Email: contact@urdhva-tech.com
Support Knowledge Base:

Terms & Conditions

Terms of Service: http://urdhva-tech.com/terms-of-service
Privacy Policy: http://urdhva-tech.com/privacy-policy

Customer Portal CasesCustomer Portal Cases

Resources

Please where we're going to have PDF and what not

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