LiveEngage Chat + Messaging SugarCRM, Inc.

LivePerson transforms customer care from voice calls to mobile messaging.

Powerful, scalable, and amazingly simple brand-to-consumer messaging tools LivePerson has been the leading provider of chat for more than 20 years. We take pride in our constant innovation that makes us the industry leader in all desktop and mobile messaging applications.

Our product, LiveEngage®, now lets you message consumers through the channel of their choice. Whether on your website, app, or mobile web, facebook, and SMS engagements can be set up anywhere and customized however you want. Consumers can contact you or, more importantly, continue a conversation with you — starting off wherever it’s most convenient for them.

BENEFITS FOR MERCHANTS:

Out-of-the-box integration with SugarCRM
Fast and simple setup
Connect with prospects and customers in real-time
Create and maintain time-saving pre-written responses
Increase customer satisfaction
Strengthen brand loyalty
Increase sales conversion
Out-of-the-box KPI reporting metrics that track engagement performance, agent effectiveness, and real time data on customer satisfaction
Fully customize aspects of the LiveEngage platform to match your brand’s look and feel
Protect your consumers’ information with enterprise-grade security and stability

BENEFITS FOR CUSTOMERS: Your customers prefer digital communication like chat, messaging, and SMS. With LiveEngage, you’ll be able to connect with prospects and customers via their preferred method of engagement and build a relationship.

PRICING AND PLANS: Click here or go to https://www.liveperson.com/pricing/custom to get started

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Features and Benefits

DELIVER THE RIGHT CHAT INVITATION TO THE RIGHT CUSTOMER AT THE RIGHT TIME:

Display click-to-chat buttons so customers and visitors can request to chat whenever they need help
Monitor visitor activity in real time and push proactive chat invitations to high-value visitors on important product pages, and send targeted offers to hesitating customers about to abandon their cart. Make more sales; increase your conversion rates by more than 25%!

View All Features

DELIVER THE RIGHT CHAT INVITATION TO THE RIGHT CUSTOMER AT THE RIGHT TIME

Display click-to-chat buttons so customers and visitors can request to chat whenever they need help
Monitor visitor activity in real time and push proactive chat invitations to high-value visitors on important product pages, and send targeted offers to hesitating customers about to abandon their cart. Make more sales; increase your conversion rates by more than 25%!

View All Features

CUSTOMIZATION TO MATCH YOUR NEEDS AND BRAND

Get complete control over your chat window’s colors, themes, and CSS
Integrate easily with the LiveEngage platform to provide additional connection options including voice and content

View All Features

REAL-TIME CONTEXTUAL & ANALYTICS REPORTING

LiveEngage empowers companies to drive and optimize their digital engagement strategy on the fly with real-time and long-term operational KPI’s, reports, and dashboards

View All Features

Take the Tour

RESOURCES

DETAILS

Service & Support

Multichannel Contact Center

Version Compatibility

Vendor

LivePerson, Inc

DELIVER THE RIGHT CHAT INVITATION TO THE RIGHT CUSTOMER AT THE RIGHT TIME:

Display click-to-chat buttons so customers and visitors can request to chat whenever they need help
Monitor visitor activity in real time and push proactive chat invitations to high-value visitors on important product pages, and send targeted offers to hesitating customers about to abandon their cart. Make more sales; increase your conversion rates by more than 25%!

DELIVER THE RIGHT CHAT INVITATION TO THE RIGHT CUSTOMER AT THE RIGHT TIME

Display click-to-chat buttons so customers and visitors can request to chat whenever they need help
Monitor visitor activity in real time and push proactive chat invitations to high-value visitors on important product pages, and send targeted offers to hesitating customers about to abandon their cart. Make more sales; increase your conversion rates by more than 25%!

CUSTOMIZATION TO MATCH YOUR NEEDS AND BRAND

Get complete control over your chat window’s colors, themes, and CSS
Integrate easily with the LiveEngage platform to provide additional connection options including voice and content

REAL-TIME CONTEXTUAL & ANALYTICS REPORTING

LiveEngage empowers companies to drive and optimize their digital engagement strategy on the fly with real-time and long-term operational KPI’s, reports, and dashboards

EMPOWER YOUR AGENTS TO CREATE MEANINGFUL CONNECTIONS AND INCREASE EFFICIENCY

Handle multiple conversations simultaneously with a workspace that has all the tools needed to increase efficiency
Obtain detailed information about the chatter – including customer records, geographic location, what search engine or marketing campaign they came from
Provide hands-on assistance with text-highlighting and co-browsing capabilities Seamlessly transfer chats to other agents such as second-level support

PROTECT YOUR CONSUMERS’ INFORMATION WITH ENTERPRISE-GRADE SECURITY AND STABILITY

LivePerson complies with ISO 27001, SOC 2, PCI-DSS, SSAE 16 SOC 2, SOX, FISC, EU Privacy and other security standards

SUGAR + LIVEENGAGE INTEGRATION FEATURES

Increase agent efficiency by unifying the workspace: SugarCRM automatically appears alongside conversations. Agents can edit it directly, without opening a new window. You can set up the integration to pre-populate lead, case, account, and any other form with existing customer information. Agents need only to verify and update their notes, then submit with one click.
They will also be able to create/update directly from LiveEngage: New Contact Record, leads, accounts, case records, opportunities. Furthermore, link a chat transcript to an existing or newly created Record
Create custom reports within or outside of LiveEngage: Use LiveEngage metrics and reporting however you want. Import your own CRM data into LiveEngage or export LiveEngage data into your CRM to keep reporting all in one place.

ALL FEATURES