Combine the power of Sugar and Moobidesk’s Omnichannel Messaging + Voice Solutions to streamline communications/interactions between your team and your customers. Enhance your team’s productivity while delivering great customer experience across all channels such as SMS, Voice, Email, Web Chat, Facebook, WeChat, Telegram and Line. The way you connect with your customers should be simple, not complex. With Moobidesk, organisations can manage customer interactions and provide great customer support effortlessly.
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The way customers are connecting with businesses has evolved. Not all customers are the same – different customers have different needs and preferences. When it comes to connecting with businesses, every customer has their own preferred channels. The integration of SMS, Voice, Email, Web Chat, Facebook, WeChat, Telegram and Line in one single interface enables your team to serve clients in a variety of ways that are not only flexible and convenient, but also aids in fostering long-term customer relationships.View All Features
With an omnichannel engagement approach, an agent can manage all interactions from any channel that a customer decides to connect through. The process is streamlined so well that a single agent can handle concurrent chats with high productivity. Being omnichannel also makes it easier for customers to get in touch with you, which in turn drives greater loyalty, and ultimately an increase in revenue and business growth.View All Features