MindTouch

Self-Service Support

Your self-service strategy is key to customer satisfaction.

With MindTouch, your customers find your self-service knowledge directly on Google. Relevant out-of-box reports help you make data-driven decisions and improve your brand experience.

The result is predictive customer self-service that lowers your customer effort score and your overall ticket volume.

Case Deflection

Stop cases before they happen.

Customers don’t want to wait for you to help them. Your support team can deliver answers before your customers contact you. Case deflection is a chance to turn a frustrated customer into a promoter. You will see an increase in your customer satisfaction score (CSAT) and net promoter score (NPS).

Agent Productivity

Establish more productive support teams.

A support agent’s world is reactive, so instant access to the right content is essential. Support agents need content that works for them. With MindTouch, you can personalize access for different level agents, automatically display relevant knowledge, create new content from customer interactions, leverage knowledge to reduce escalations, and measure content usage to optimize support.