Freshdesk for SugarCRM

Freshdesk for SugarCRM

World Class Customer Support Software


Freshdesk is a cloud-based customer support software that helps businesses across the world make customers happy. Launched in 2010, Freshdesk has helped over 30,000 customers across the world including SolarCity, 3M, Honda, Hugo Boss, and QuizUp to deliver exceptional customer experience. With its quick setup time and easy-to-use interface, Freshdesk lets companies efficiently categorize and prioritize issues, get as much information as possible about customers upfront and build a community of passionate customers through features such as multi-channel and multi-product support, SLAs, automation features, a knowledge base, a self service portal and community forums.

Features and Benefits

Get in touch with your customers easily

An easy-to-use and quick-to-setup ticket management system with intelligent automations ensures that you can talk to your customers with no difficulties.

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Support customers no matter what channel they are on

Multi-channel support, be it over Email, Facebook, Twitter, phone or other channels, ensures that all your customers' requests and questions can be answered from a single place on your helpdesk.

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Boost productivity by gamifying support

Have fun supporting customers and still keep your team aligned with your core business goals, with integrated game mechanics in Freshdesk.

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DETAILS
Version Compatibility

Get in touch with your customers easily

An easy-to-use and quick-to-setup ticket management system with intelligent automations ensures that you can talk to your customers with no difficulties.

Support customers no matter what channel they are on

Multi-channel support, be it over Email, Facebook, Twitter, phone or other channels, ensures that all your customers' requests and questions can be answered from a single place on your helpdesk.

Boost productivity by gamifying support

Have fun supporting customers and still keep your team aligned with your core business goals, with integrated game mechanics in Freshdesk.

Support

24 x 7 email support and 24 x 5 phone support

Phone Support: +1 (866) 832-3090
Support Email: support@freshdesk.com
Support Knowledge Base: support.freshdesk.com

Terms & Conditions

Terms of Service: http://freshdesk.com/terms
Privacy Policy: http://freshdesk.com/privacy

Streamline multiple support channels into one easy-to-use helpdeskStreamline multiple support channels into one easy-to-use helpdesk
Monitor due times easily and solve customers' problems quicklyMonitor due times easily and solve customers' problems quickly
Let automations handle routine tasks while you focus on helping customersLet automations handle routine tasks while you focus on helping customers
Integrate your helpdesk with SugarCRM and get the information that you want, with ease.Integrate your helpdesk with SugarCRM and get the information that you want, with ease.

Resources

Please where we're going to have PDF and what not

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