An all-in-one, CTI - Enterprise Cloud-VoIP Business Phone System & Contact Center Platform. It is CRM-friendly, because it automatically captures all interactions in your SugarCRM and other leading CRM's for complete visibility into agent and team performance. The cloud-based VoIP business phone system comes integrated with with a proven CTI integration to SugarCRM. The Contact Center Solutions are embedded, user friendly, configurable and can be customized to enhance your SugarCRM investment.
Features and Benefits
ActiveCRM, is our CTI-Connector. It enhances company productivity through simpler outbound calling, superior relationship monitoring, follow-up activity, lead generation and innovative analytics via: * Automatic Call Logging * Click to Dial * Call Popups * Real-time Analytics * CRM Task Creation * CRM Records CreationView All Features
Inbound & Outbound Call-Pops
The ActiveCRM CTI-Connector pulls both inbound & outbound phone calls to track who answered the call and what was discussed, right into the SugarCRM system.View All Features
Use the @ symbol within the call pop notes to automatically launch an email to a team member (e.g. @matt) the pertinent call notes and call records. The emails are easily logged in the SugarCRM so imperative information is never lost.View All Features
ActiveCRM, the CTI Connector pulls any customer emails from the SugarCRM system to discover the recent interactions allowing the next agent to pick up where the last interaction was left off.View All Features
Natural Language - Task Follow-Up
Intelligent Call RoutingThe ActivePBX-Call Routing system can route calls based on Queue Strategies, like Round Robin (Longest Idle), Ring All, Linear Hunt, Linear Cascade to IVR - (Interactive Voice Response) with multiple Auto Attendant configurations, to ACD (Automatic Call Distribution) to Skills Based Routing tailored for SugarCRM.
Call Monitoring & Call Recordings retrieved right from the SugarCRM systemThe ability to silently monitor agent's calls to ensure quality. The ability for supervisors to whisper into agent's ears in order to coach and help them achieve a successful call or Barge-In capabilities so that Supervisors may take a over a call from agents or provide assistance on specific calls. Recordings may be retrieved right from the SugarCRM system.
Contact Center Reporting - Real-Time AnalyticsStats Grid: Callers Waiting, Average Wait Time, Average Handling Time, Abandon Rate, Calls Answered, Call Volume, Queue Report with 18 Data Points, Agent Report with 16 Data Points, Agent Availability Report with 11 data points, Dialed Number Report with 18 Data Points, Abandoned Call Reports, Individual Agent Stats, Call Queue Recording, Real Time Analytics, CDR (Call Detail Records), Custom Reader Board integration.
ActiveConference - Online Video Meetings & CollaborationActiveConference® leverages innovative online video and collaboration technology to allow for highly interactive group meetings, whether you are sitting nearby or dispersed across the globe. With online collaboration such as screen sharing, remote control, shared whiteboards and chat, all of your attendees can easily view or contribute, making all of your meetings extremely productive.
Business SMS Texting through EmailActivePBX’s business SMS texting feature, allows your users to text-to-email and email-to-text.
Cloud VoIP - Telephony FeaturesFax-to-email, Voicemail transcription, Voicemail to Email Forwarding, Multiple Mailboxes, Message waiting indicator, Multiple Voice Mail Folders, Visual Voicemail via the Web, Call Flip (Transfer to Mobile), Custom Tag (Caller ID), Attended Transfer, Blind Transfer, Call Parking and Retrieval, Virtual Extensions (pure forwarding), Feature Dial Codes, Mobile-Soft-phone (iOS & Android), Desktop Soft phone (MAC & Windows),
SupportPhone Support: 866-330-4678
Support Email: firstname.lastname@example.org
Support Knowledge Base: https://help.activepbx.com/hc/en-us
Terms & ConditionsTerms of Service: https://www.activepbx.com/terms-of-service/