Higher Logic Community Platform

Higher Logic Community Platform

Online Community


Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Companies worldwide use Higher Logic to bring like-minded customers and users all together, by giving their community a home where they can meet, share ideas, answer questions and stay connected.

Features and Benefits

Discussions

The Discussions module provides a centralized place that integrates seamlessly with your existing website, where users can collaborate, ask questions and offer answers – all in a private, secure forum. As a result, you experience a higher level of member recruitment, engagement, and retention. Members can email, post threads and interface with thousands of other members instantaneously. Discussions integrate with Higher Logic’s Resource Library, so members can safely access and share archived versions of files. Igniting conversation is made simple with the ability to share and attach documents directly within Discussions. Discussions also give organizations an innovative opportunity to generate a significant add-on revenue stream by including advertising and sponsorship opportunities within its messages.

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Resource Library

Information sharing within an organization is critical to its success. Because information can change and evolve so rapidly, it’s imperative to keep your community members up-to-date in a way that allows them to share and disseminate content quickly, effectively and in an accessible format. The Resource Library module empowers your community members to build an industry knowledge base. Authorized members can share files through online libraries that can be arranged according to the needs of your organization. Once files are published, they can be indexed for search on your website or optionally visible on public search engines. The result is searchable content that is available to a wider audience, in turn increasing your website’s traffic and exposure to your organization.

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Directory

Online community websites function as an important means of communicating and staying in touch with friends and colleagues. Members can build contact lists, find mutual friends and access groups that are relevant to their interests. However, community networks for businesses and organizations require added layers of security and functionality to be successful. The Directories module provides member-based organizations with an innovative way to maintain offline relationships. We took the best aspects of social networking and created a stronger community with the specific needs of businesses and organizations in mind. Pre-filled, secure profiles enable members to find each other and form groups easily. The Most Valuable Member (MVM) badge encourages participation by recognizing the most active members in your community. All members have the ability to blog and participate in group discussions. It's the foundation for a robust, member-driven community.

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Automation Rules

How and when the administrator interacts with community members can be easily created using rules-based logic. The tool improves communications with your users, reporting and user recognition. Incentivize your users by setting up onboarding communications, routine emails and digital ribbons that add a personal touch to everyday interactions and reinforce positive content creation from community members. Setting up new automation rules is clear-cut, with options and conditions for nearly any activity on your community. Admins can also build new demographics, security groups and pre-filled communities based on previous activity. Select rules that immediately update user profiles with ribbons, to reward your best advocates. Create and export spreadsheets or subsets for new automation rules for better tracking. Improve campaigns and outreach by setting up automated messages for new users or those who have not been active in a certain number of days.

View All Features

Discussions

The Discussions module provides a centralized place that integrates seamlessly with your existing website, where users can collaborate, ask questions and offer answers – all in a private, secure forum. As a result, you experience a higher level of member recruitment, engagement, and retention. Members can email, post threads and interface with thousands of other members instantaneously. Discussions integrate with Higher Logic’s Resource Library, so members can safely access and share archived versions of files. Igniting conversation is made simple with the ability to share and attach documents directly within Discussions. Discussions also give organizations an innovative opportunity to generate a significant add-on revenue stream by including advertising and sponsorship opportunities within its messages.

Resource Library

Information sharing within an organization is critical to its success. Because information can change and evolve so rapidly, it’s imperative to keep your community members up-to-date in a way that allows them to share and disseminate content quickly, effectively and in an accessible format. The Resource Library module empowers your community members to build an industry knowledge base. Authorized members can share files through online libraries that can be arranged according to the needs of your organization. Once files are published, they can be indexed for search on your website or optionally visible on public search engines. The result is searchable content that is available to a wider audience, in turn increasing your website’s traffic and exposure to your organization.

Directory

Online community websites function as an important means of communicating and staying in touch with friends and colleagues. Members can build contact lists, find mutual friends and access groups that are relevant to their interests. However, community networks for businesses and organizations require added layers of security and functionality to be successful. The Directories module provides member-based organizations with an innovative way to maintain offline relationships. We took the best aspects of social networking and created a stronger community with the specific needs of businesses and organizations in mind. Pre-filled, secure profiles enable members to find each other and form groups easily. The Most Valuable Member (MVM) badge encourages participation by recognizing the most active members in your community. All members have the ability to blog and participate in group discussions. It's the foundation for a robust, member-driven community.

Automation Rules

How and when the administrator interacts with community members can be easily created using rules-based logic. The tool improves communications with your users, reporting and user recognition. Incentivize your users by setting up onboarding communications, routine emails and digital ribbons that add a personal touch to everyday interactions and reinforce positive content creation from community members. Setting up new automation rules is clear-cut, with options and conditions for nearly any activity on your community. Admins can also build new demographics, security groups and pre-filled communities based on previous activity. Select rules that immediately update user profiles with ribbons, to reward your best advocates. Create and export spreadsheets or subsets for new automation rules for better tracking. Improve campaigns and outreach by setting up automated messages for new users or those who have not been active in a certain number of days.

Mobile Friendly

Higher Logic is your mobile strategy. Our community platform offers a fully responsive website and mobile app experiences applied for your configuration needs. Responsive designs ensure your community site will look good and function well on mobile. The growth of the mobile web has been explosive. Tablet and smartphone sales continue to exceed their desktop counterparts. Many—if not most—of your members are likely to be accessing your community from mobile devices or tablets. Optimizing your community for mobile is critical for seamless connection and lasting value. Regardless of which operating systems your members are using to access your site, Higher Logic delivers a useful, relevant experience for community members, on any browser or device. All Higher Logic community sites are responsive as a standard feature of the platform.

Widget Builder

The Widget Builder helps community administrators share their best content anywhere and highlight the value of both users and organization. Selected content can be embedded on other websites and found through most browser searches. Build widgets that will act as the connection between your community and the outside world. Customize any piece of content with easy configuration, and CSS editing and styling options already provided. Embed codes make installing as easy as copy and paste. With immediate previews, you can experiment with the entire design of each widget. Every widget is clickable, bringing the user straight to the source of original content. Administrators can set up unique widgets for every content piece on any module, from a new and engaging discussion thread to an upcoming event announcement. Higher Logic’s security settings can also make sure that your public content is shared while private information remains secure within the community.

Wiki Glossary

Wiki Glossary gives your community members full ownership of a dictionary where they create, edit, and add industry terms to help educate each other on all organizational practices. In turn, the glossary becomes part of a larger industry knowledge base and an indispensable resource for your organization and beyond. Wiki Glossary kick-starts collaboration, saves members time and expands your reach. Wiki Glossary is created by your members, for your members. It breeds collaboration by enabling users to put their heads together to define terms, confirm accuracy and get help when they’re stuck. And when your members can speak the same language, your organization becomes a more cohesive force. Community members will have access to a complete glossary of terms any time they need it, helping valuable organization information to be distributed quickly, easily and more accurately with members checking each other’s work. Best of all, Wiki Glossary functions as an ideal tool for SEO, allowing your website to reach a broader audience and attract new members.

Support

Support can be be obtained via the Higher Logic User's Group (HUG) online community, or by submitting support tickets.

Phone Support: 202-360-4402
Support Email: support@higherlogic.com
Support Knowledge Base: https://hug.higherlogic.com

Terms & Conditions

Terms of Service: http://www.higherlogic.com/agreement
Privacy Policy: https://www.higherlogic.com/privacy

Resources

Please where we're going to have PDF and what not

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